Director, Customer Success – Driving Long-Term Success and Customer Delight at blithequark

Are you a seasoned leader with a passion for customer success and a drive to make a lasting impact? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as our Director, Customer Success. As a key member of our team, you will play a critical role in shaping the customer experience and driving long-term success for our global customers. About blithequark At blithequark, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our employees are experts in the employee experience, workforce communications, and technology. Joining blithequark means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, blithequark meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote, and retain their talent. Our Values At blithequark, we live by a set of core values that guide our actions and decisions: * Every employee is an owner with responsibility and credit for our progress. * Leadership is in our build, and we see change as a catalyst for improvement. * We win as a team, committed to helping our coworkers and customers thrive. Job Summary The Director, Customer Success position is an integral part of blithequark’s long-term relationship with its global customers. As a seasoned leader, you will be responsible for developing, managing, and growing a team of Customer Success Managers (CSMs) to ensure our customers achieve their desired outcomes. You will work closely with cross-functional teams to drive customer adoption, retention, and expansion, while maintaining a deep understanding of customer needs and pain points. Key Outcomes As the Director, Customer Success, you will be accountable for achieving the following key outcomes: * Achieve and sustain key business and financial outcomes, including: + 93%+ Gross Revenue Retention (GRR) and 110%+ Net Revenue Retention (NRR) + 83%+ ATR renewal rate and 100% on-time renewals, with 33% early renewal rate + Reduce at-risk ARR to