Customer Tech Support Advisor ID-2796 – blithequark Store

Are you passionate about delivering exceptional customer experiences and troubleshooting technical issues? Do you thrive in a fast-paced environment where no two days are the same? If so, we're excited to introduce you to this exciting opportunity as a Customer Tech Support Advisor at blithequark Store. About blithequark At blithequark, we're on a mission to revolutionize the way people connect and interact with the world around them. Our team is dedicated to providing lightning-fast, reliable broadband services that reach the places other providers leave behind. We're a customer-obsessed organization that believes everyone deserves great internet, regardless of their location or background. The Role As a Customer Tech Support Advisor at blithequark Store, you'll play a vital role in providing front-line technical support to customers experiencing issues with broadband, Wi-Fi, and VoIP services. You'll be the first point of contact for customers, and your expertise will help resolve their problems efficiently and effectively. Key Responsibilities: * Provide first-line technical support to customers experiencing issues with broadband, Wi-Fi, and VoIP services * Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems * Deliver clear, professional guidance to customers through phone, email, or in-person support * Log all customer interactions and outcomes in the system for visibility and follow-up * Collaborate with internal teams to resolve complex technical issues and improve customer satisfaction Why You'll Love This Role: * You'll have the opportunity to work with a talented team of customer-obsessed professionals who are passionate about delivering exceptional experiences * You'll be empowered to make a real difference in the lives of our customers, helping them overcome technical challenges and stay connected * You'll have access to ongoing training and development opportunities to enhance your skills and knowledge * You'll be part of a dynamic and fast-paced environment where no two days are the same Why You'll Be Great in This Role: * You'll have experience working in telecommunications or ISP environments, with a strong understanding of broadband connectivity and basic network troubleshooting * You'll possess excellent customer service skills, with the ability to communicate complex technical information in a clear and concise manner * You'll be a problem-solver with a strong analytical mindset, able to diagnose and resolve technical issues efficiently and effectively The Benefits: * Pension scheme with 5% employer and 5% employee contribution * WPA Health Scheme, offering a range of benefits including prescription, GP, and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, and member discounts * 25 days annual leave + bank holidays, your birthday, house move, and wedding day off * High Street Shopping Discount Scheme, offering discounts on holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema, and more * Free parking on site * Regular 'Lunch & Learns' and company-wide 'Elevenses' meets to discuss company direction * Social events, including summer and Christmas parties * Thank Q Awards, recognizing outstanding performance and achievement with monthly and yearly awards What We're Looking For: * A customer-obsessed individual with a passion for delivering exceptional experiences * Experience working in telecommunications or ISP environments, with a strong understanding of broadband connectivity and basic network troubleshooting * Excellent customer service skills, with the ability to communicate complex technical information in a clear and concise manner * A problem-solver with a strong analytical mindset, able to diagnose and resolve technical issues efficiently and effectively * Strong communication and interpersonal skills, with the ability to work effectively with internal teams and customers : If you're passionate about delivering exceptional customer experiences and troubleshooting technical issues, we'd love to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you and explore how you can at blithequark Store.