Customer Support Specialist II – Join the Pioneering Team at blithequark

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and tech-savvy Customer Support Specialist II to join our dynamic team in Sandy, UT. As a key member of our Customer Support team, you will play a vital role in ensuring our customers receive the highest level of service and support, empowering them to navigate our innovative health navigation platform with confidence. About blithequark At blithequark, we are revolutionizing the healthcare industry by building the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our cutting-edge health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, providing a comprehensive solution for all health needs. As a Customer Support Specialist II, you will be part of a team that is shaping the future of healthcare and making a meaningful impact on people's lives. Responsibilities As a Customer Support Specialist II, you will be responsible for: * Responding to inquiries via email, phone, live chat, asynchronous messaging, and other channels, providing timely and effective support to our customers. * Providing support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more. * Taking ownership of resolving customer service and healthcare navigation issues, ensuring that every interaction is a positive experience for our customers. * Maintaining the highest standards of quality, efficiency, and productivity, adhering to our world-class service standards. * Keeping customer information confidential and in compliance with HIPAA regulations, upholding the trust and security of our customers' sensitive information. * Managing case backlog attentively and documenting each interaction in Salesforce, ensuring seamless communication and collaboration with our team. * Exercising problem resolution skills when handling customer concerns using various internal tools, providing creative solutions to complex issues. * Making outbound calls, including appointment scheduling with providers, and other related duties as assigned. * Willingness to work occasional overtime, adapting to the dynamic needs of our customers and the business. Qualifications To succeed as a Customer Support Specialist II at blithequark, you will need: * 1-2 years of experience in customer support, with a focus on healthcare, wellness, and medical billing and claims appointments. * Strong organizational skills, with the ability to solve problems and prioritize tasks effectively. * Medical office experience is preferred but not required. * Two years of proven customer service and/or patient care experience, demonstrating a passion for delivering exceptional support experiences. * Strong communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner. * Tech-savviness, with the ability to use and navigate our mobile technology, as well as other internal tools and systems. * Ability to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training. * Positive, friendly, and professional demeanor with customers, with a strong focus on building trust and rapport. * Adept at juggling multiple tasks and customer support requests at the same time, with the ability to multitask and prioritize effectively. * Familiarity with Salesforce Service Cloud and Google Suite is a plus. * Ability to work 40 hours per week, with flexibility to adapt to changing business needs. * Requires sitting, standing, talking or listening on the phone, with the ability to work in a fast-paced environment. * Spanish speaking and writing skills are a plus. What You'll Love About Working at blithequark * Fun, friendly, and unique culture – Bring your whole self to work every day! * Paid time off & paid holidays * Employer contributions for HSA accounts * Tuition assistance * Matching 401(K) * Location: US- Remote Compensation * $20/hr. - $25/hr. & bonus eligible Why Join blithequark? At blithequark, we believe that diversity and inclusion are essential to driving creativity and innovation. We strive to create a culture where employees feel respected and empowered to share their ideas and deliver the best results. Our commitment to diversity and inclusion is more than just words – it's a core part of our DNA. If you're a motivated and customer-centric individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please visit our website to, and of innovators who are shaping the future of healthcare. Beware of Fraudulent Job Postings While blithequark job advertisements may be found on many sites, our current openings page and its associated Workday account are the only places we accept applications for open roles. If you suspect a job post is fraudulent, please let us know at [email protected].