Experienced Director of Customer Success – Strategic Leadership and Customer Experience Expertise for Long-Term Relationship Growth

Introduction to blithequark At blithequark, our mission is to revolutionize the way companies interact with their employees, fostering a culture of engagement, productivity, and growth. As a pioneer in the employee experience and workforce communications technology, we have established ourselves as a trusted partner for over 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our team of experts is dedicated to making work better for every worker, and we are now seeking a talented Director of Customer Success to join our movement. Our Values at blithequark At blithequark, we pride ourselves on our unique company culture, which is built on the principles of ownership, leadership, and teamwork. Every employee is an owner, with the responsibility and credit for our progress. We see change as a catalyst for improvement and are committed to helping our coworkers and customers thrive. Our values are at the heart of everything we do, and we are looking for individuals who share our passion for making a difference in the world. Job Summary The Director, Customer Success position is a critical component of blithequark's long-term relationship with its global customers. As a key member of our team, you will be responsible for driving customer success, adoption, and retention, while also identifying opportunities for growth and expansion. To succeed in this role, you must have a passion for working in an entrepreneurial and fast-paced environment, with a proven track record of coaching and advancing high-performing teams. If you are a strategic leader with a desire to make a lasting impact, we encourage you to apply for this exciting opportunity. Key Outcomes As a Director of Customer Success at blithequark, you will be expected to achieve the following key outcomes: Achieve and sustain key business and financial outcomes, including 93%+ Gross Revenue Retention (GRR) and 110%+ Net Revenue Retention (NRR) Maintain an 83%+ ATR renewal rate and ensure 100% on-time renewals, with a 33% early renewal rate Reduce at-risk ARR to