Experienced Customer Success Manager – Enterprise Account Management and Growth

At blithequark, we're on a mission to revolutionize the testing space with our AI-powered low-code test automation platform. We empower software teams to streamline testing across web, mobile, API, accessibility, and performance, accelerating their testing and boosting release cycles. Our platform has been recognized as the #1 AI-powered testing platform in the world, and we're committed to delivering exceptional value to our customers. As we continue to grow and innovate, we're seeking an experienced Customer Success Manager to. This is an exciting opportunity to work with our enterprise customers, build lasting relationships, and drive growth. If you're passionate about customer success, have a proven track record of account management, and are eager to join a dynamic and supportive team, we encourage you to apply. About blithequark blithequark is a fast-growing startup that values culture, innovation, and community building. Our core values are drive, authenticity, support, and insight, which guide our decision-making and interactions. We practice transparency, collaboration, and empathy, and we encourage our employees to bring their authentic selves to work. Our team is spread across the world, and we foster lasting personal relationships through regular team-building activities. Why We Need You We're looking for an experienced Customer Success Manager to focus on our enterprise customers. The ideal candidate will have a proven track record of account management, a passion for building relationships, and a drive to deliver exceptional customer experiences. You'll be responsible for supporting customers throughout their journey with blithequark, ensuring they achieve their goals, and identifying opportunities for growth. Key Responsibilities * Support customers throughout their journey with blithequark to ensure they achieve their goals * Onboard new customers to the blithequark platform, including hands-on training and guidance with best practices * Engage with customer executives and key stakeholders to identify, track, and measure blithequark's impact * Lead Quarterly Business Reviews with commercial clients * Identify expansion opportunities and partner closely with the sales team to execute * Facilitate customer retention and the execution of renewals * Collaborate with the product team, conducting ongoing product feedback sessions and partnering to translate customer suggestions into product requirements * Monitor customer health, including metrics and usage trends, to proactively engage with customers About You * 2-3 years of experience as an Account Manager at a B2B SaaS company * Excellent written and verbal communication skills * Comfortable with technology, with a bonus if you have experience with CSS, HTML * Motivated and strategic in finding expansion opportunities within accounts * Strong analytical skills, with a bias for using data to identify trends and opportunities * Passionate about working at a growing startup and learning new technologies Additional Information * We offer a hybrid and remote work environment across the US and around the world * Our team is spread across 4 countries, 3 continents, and about 18 states * We have a strong focus on diversity, equity, and inclusion, with a dedicated committee driving initiatives across all facets of the company * We've won numerous awards for our work and culture, including being named to BuiltIn's Best Places to Work in Boston five times * We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks * We value our employees and show our appreciation through rewards and recognition programs, such as our mabl Kudos program and annual Founders Award What We Offer * Competitive salary and bonus structure * Comprehensive benefits package, including health, dental, and vision insurance * Generous parental leave and flexible work arrangements * Professional development opportunities, including training and education programs * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to the latest technology and tools * Opportunities for growth and advancement within the company If you're passionate about customer success, have a proven track record of account management, and are eager to join a dynamic and supportive team, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Contact Information Email: [[email protected]](mailto:[email protected]) Phone: 555-555-5555 Address: blithequark HQ, 123 Main St, Anytown, USA Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.