Customer Success & Project Coordinator – Freelance, Part-Time, Flexible Role at blithequark

Are you passionate about making a meaningful impact in the lives of older adults and their families? Do you thrive in a fast-paced, innovative environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and enthusiastic Customer Success & Project Coordinator to as a freelance, part-time, flexible contractor. As a key member of our AgeTech startup, you will play a vital role in supporting the rollout of our cutting-edge technology in senior living communities, ensuring customers have the necessary training, resources, and guidance to successfully adopt our platform.About blithequarkblithequark is revolutionizing the way older adults communicate and stay connected with family, friends, healthcare providers, and social events by transforming the TV into a communication, companionship, and care platform. Our mission is to reduce loneliness and isolation, helping people thrive in their homes longer. We are a dynamic, award-winning startup that is constantly learning from our customers and adapting to meet their needs. As a member of our team, you will be part of a collaborative, mission-driven environment that values innovation, creativity, and growth.The RoleAs a Customer Success & Project Coordinator, you will be the primary point of contact for clients during the rollout process, providing training, documentation, and ongoing guidance to ensure successful adoption of our platform. You will also coordinate implementation timelines with senior living communities and internal teams, monitor project progress, and proactively address client concerns and roadblocks. Your exceptional communication skills, problem-solving abilities, and tech-savviness will enable you to explain complex technology in a simple, approachable way, making you an invaluable asset to our team.Key Responsibilities* Serve as the primary point of contact for clients during the rollout process, providing exceptional customer support and ensuring a seamless deployment. * Provide training, documentation, and ongoing guidance to ensure customers have the necessary knowledge and tools to successfully adopt our platform. * Coordinate implementation timelines with senior living communities and internal teams, ensuring timely and efficient project delivery. * Monitor project progress, proactively addressing client concerns and roadblocks to ensure customer satisfaction.* Gather feedback and relay insights to internal teams for continuous improvement, helping us refine our customer success approach. * Ensure customers are fully equipped with the knowledge and tools needed for a successful deployment, providing ongoing support and guidance. * Respond to inbound inquiries from potential customers, providing them with the necessary information to make informed purchasing decisions. * Follow up with existing customers to ensure they stay happy and engaged throughout their subscription.Qualifications* Strong people skills with the ability to build relationships and provide exceptional customer support. * Excellent verbal and written communication skills, with the ability to explain complex technology in a simple, approachable way. * Organized, detail-oriented, and proactive in problem-solving, with a strong attention to detail. * Tech-savvy, with experience working with technology platforms and a willingness to learn and adapt to new systems. * Strong problem-solving skills, with the ability to think critically and creatively.* Motivated to grow and excel in your role and responsibilities, with a hunger to learn and take on new challenges. * Flexible and willing to wear many hats, with a positive attitude and a can-do spirit. * Experience working with senior living communities is a plus, but not required. Work Details &Compensation* Hours: 20-30 hours per week (flexible schedule)* Compensation: $20-30 per hour (based on experience)* Employment Type: Freelance (1099 independent contractor)* Location:Remote (U.S.-based candidates only)Why Join blithequark?* Make a meaningful impact by improving the lives of older adults and their families. * Work remotely with flexible hours that fit your schedule, enjoying a better work-life balance. * Be part of an award-winning, innovative, and fast-growing AgeTech startup that is changing the world. * Grow within the company and contribute to our evolving customer success strategy, developing new skills and expertise. If you're excited about making a real difference and want to be part of a mission-driven company, we'd love to hear from you!and help us bring connection, companionship, and care to more seniors across the country. Benefits* Flexible schedule* Work from home* Opportunity to make a meaningful impact in the lives of older adults and their families* Collaborative, mission-driven environment that values innovation, creativity, and growth* Award-winning, innovative, and fast-growing AgeTech startup that is changing the worldJob Types:* Part-time* ContractPay:* $25.00 - $30.00 per hourExpected hours:* 20 – 30 per weekShift:* Day shiftWork Location:* Remote