Customer Service Supervisor (Front End Support) - Full Time at blithequark

Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as a Customer Service Supervisor (Front End Support) and lead our team in providing outstanding checkout experiences and efficient grocery delivery and pickup services. About blithequarkblithequark is a dynamic and innovative company that is revolutionizing the way people shop and interact with their favorite brands.Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a leader in the industry. As a Customer Service Supervisor at blithequark, you will be part of a talented team that is dedicated to making a positive impact on our customers' lives. ResponsibilitiesAs a Customer Service Supervisor at blithequark, you will be responsible for leading our Customer Service and E-Commerce programs, ensuring an outstanding checkout experience and efficient grocery delivery and pickup services.Your key responsibilities will include:* Delivering outstanding customer experience and holding all Team Members accountable for delivering outstanding customer service. * Establishing clear expectations for balancing in-store customer service and completing online orders. * Monitoring in-store and online customer flow; assigning customer service-related and online order completion tasks balancing the needs of all customers. * Ensuring an effective and efficient response to customer questions, requests, and/or concerns.* Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., bolthires delivery drivers. * Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale. * Maintaining Team Member safety and security standards. * Ensuring compliance with relevant regulatory rules and standards. * Developing, coaching, mentoring, and motivating Team Members in a manner that sustains a high-performing Team and minimizes turnover.* Maintaining cleanliness of workspaces including staging area and coolers. * Proactively identifying process improvement opportunities. RequirementsTo succeed as a Customer Service Supervisor at blithequark, you will need:* 12+ months retail experience* Ability to perform task management, balancing dynamic customer flows* Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)* Excellent interpersonal, motivational, team building, and customer relationship skills* Capable of teaching others in a positive and constructive manner* Proficient with email, bolthires Office, and operations-related applicationsNice-to-havesWhile not required, the following skills and qualifications would be beneficial for this role:* Experience with customer service software and systems* Knowledge of retail operations and customer service best practices* Strong problem-solving and conflict resolution skills* Ability to work in a fast-paced environment with multiple priorities and deadlinesBenefitsAs a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including:* Paid time off* Retirement plan* Store discount* Health insurance* Access to other benefit programsWork Environment and Company CultureAt blithequark, we believe that a positive work environment is essential to our success.We offer a dynamic and supportive culture that encourages collaboration, innovation, and growth. Our team members are passionate about delivering exceptional customer experiences and are committed to making a positive impact on our customers' lives. Career Growth Opportunities and Learning BenefitsAs a Customer Service Supervisor at blithequark, you will have opportunities to develop your skills and advance your career. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals.If you are a motivated and customer-centric leader who is passionate about delivering exceptional experiences, we invite you to apply for the Customer Service Supervisor (Front End Support) role at blithequark. Please apply including your resume and a cover letter, to our online application portal. Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equality.Contact InformationIf you have any questions or would like to learn more about this opportunity, please contact our HR team at. Thank you for considering this exciting opportunity to join the blithequark team!