Customer Service Representative (Remote) – blithequark Store

Are you a customer-focused individual with exceptional communication skills and a passion for delivering top-notch service? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark, a leading national leader in service of process, as a Customer Service Representative (Remote) – blithequark Store. About blithequark blithequark is proud to be a national leader in service of process, with a rich history spanning over 30 years. Our team of over 700 talented professionals is dedicated to advancing our technology and business processes to remain years ahead of the competition. With offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more, we offer a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Job Overview As a Customer Service Representative (Remote) – blithequark Store, you will play a critical role in addressing and resolving customer questions and issues, providing exceptional customer experiences, and ensuring seamless order processing. This customer-focused role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities. You will work closely with other teams to ensure all necessary tasks are completed on orders, and your exceptional communication skills will enable you to build strong relationships with customers, internal departments, and process servers in the field. Key Responsibilities * Respond to customer support tickets, including answering questions and resolving issues related to existing orders * Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online * Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field * Document issues in Confluence * Visit court dockets for information on case filing and occasionally pull filed papers * Perform other job-related duties as assigned Qualifications * High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone * Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred * Document manipulation experience * Ability to read, write, and speak English * Ability to transcribe information, review an order, investigate issues, and implement solutions * Ability to perform repetitive tasks with accuracy * Ability to maintain a high level of work product in often stressful situations * Ability to anticipate issues and circumvent them * Ability to implement new processes and changes and improve performance * Typing speed of at least 55 wpm Why Join blithequark? * We offer a comprehensive benefits package, including: + Health, Dental, Vision insurance + 401(k) + Disability insurance + Employee assistance program + Paid time off + 7 Paid holidays + 4 floating holidays + Referral program * Our starting pay is $15.00 to $17.00, and we offer a full-time schedule, Monday through Friday, 7-4 PST. * As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and inclusive team. What We Offer * A dynamic and inclusive work environment that fosters growth, innovation, and collaboration * Opportunities for career growth and professional development * A comprehensive benefits package that supports your physical and mental well-being * A competitive salary and bonus structure * A fun and supportive team environment If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Service Representative (Remote) – blithequark Store position. Please visit our website at to and today! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Contact Us If you have any questions or would like to learn more about the Customer Service Representative (Remote) – blithequark Store position, please do not hesitate to contact us at. We look forward to hearing from you!