Experienced Part-Time Weekend and Night Shift Customer Service Associate – Remote Opportunities in West Berlin, NJ with blithequark

Join the Team at blithequark: Delivering Exceptional HVAC Services with a Personal Touch blithequark is a leading provider of heating and cooling solutions, serving the West Berlin, NJ area and surrounding cities. We're committed to delivering top-notch services and products at affordable prices, with a focus on customer satisfaction. Our team of highly trained technicians and customer service professionals work together to ensure that every interaction with our company is exceptional. We're now seeking a part-time weekend and night shift Customer Service Associate to and help us continue to deliver outstanding service to our customers. About the Role: Part-Time Weekend and Night Shift Customer Service Associate As a Part-Time Weekend and Night Shift Customer Service Associate at blithequark, you will play a critical role in our customer service team. You will be responsible for answering after-hours phone calls, responding to customer inquiries via email, and scheduling appointments with customers and on-call technicians. This is a fantastic opportunity to join a dynamic team and contribute to the success of our HVAC company. Key Responsibilities: • Answer after-hours phone calls and respond to customer inquiries via email in a prompt and professional manner. • Schedule appointments with customers and on-call technicians, ensuring that all necessary information is documented and recorded accurately. • Maintain an organized system for tracking account changes, services provided, and other relevant customer information. • Assist with other miscellaneous office duties as needed, demonstrating a willingness to adapt and support the team. • Provide exceptional customer service, responding to customer needs and concerns in a direct and understandable way. Requirements and Qualifications: To succeed as a Part-Time Weekend and Night Shift Customer Service Associate at blithequark, you will need: • Customer service experience, preferably in a similar industry. • Excellent phone skills, including the ability to field inbound and outbound customer and technician calls. • Strong communication and problem-solving skills, with the ability to think outside the box and come up with solutions to challenges. • Highly organized, with the ability to produce orderly, precise, and efficient work. • A career-oriented mindset, with a desire to advance in the customer service industry. Preferred Qualifications: While not required, the following qualifications are preferred: • Experience working in an HVAC or similar industry. • Familiarity with customer relationship management (CRM) software or other technology used to manage customer interactions. • Previous experience working in a remote or flexible work environment. What We Offer: Competitive Compensation and Benefits At blithequark, we offer a competitive wage of $15 - $17 per hour, depending on experience. In addition to competitive pay, we provide: • A supportive culture that prioritizes employee growth and development. • The opportunity to work remotely after completing the first month of training in the office. • Flexibility with multiple shifts available, including weekend and night shifts. • A dynamic and engaging work environment that values teamwork and collaboration. Our Culture and Values: At blithequark, we're committed to delivering exceptional service to our customers and fostering a positive work environment for our team members. Our values include: • Accuracy and attention to detail in all aspects of our work. • Integrity and transparency in our interactions with customers and team members. • Expertise and continuous learning, with a focus on staying up-to-date with industry developments and best practices. • Teamwork and collaboration, with a emphasis on supporting and empowering each other. Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping our team members grow and develop in their careers. We offer: • Ongoing training and development opportunities to help you build new skills and advance in your career. • Regular feedback and coaching to help you improve your performance and achieve your goals. • A clear path for advancement, with opportunities to take on new challenges and responsibilities. Work Environment and Company Culture: At blithequark, we're proud of our positive and supportive work environment. Our team members enjoy: • A dynamic and engaging work environment that values teamwork and collaboration. • A flexible work environment, with opportunities to work remotely or in the office. • A culture that prioritizes employee growth and development. Compensation, Perks, and Benefits: At blithequark, we offer a comprehensive compensation package that includes: • Competitive hourly rate of $15 - $17 per hour, depending on experience. • Opportunities for advancement and professional growth. • A supportive and dynamic work environment. • Flexible work arrangements, including remote work options. : If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. To apply, please through our website. We can't wait to hear from you and discuss how you can ! Why Join blithequark? At blithequark, we're passionate about delivering exceptional service to our customers and fostering a positive work environment for our team members. By joining our team, you'll have the opportunity to: • Make a real difference in the lives of our customers. • Work with a talented and dedicated team of professionals. • Grow and develop in your career, with opportunities for advancement and professional growth. • Enjoy a flexible and supportive work environment that prioritizes employee well-being. We believe that our team members are our greatest asset, and we're committed to providing a work environment that is engaging, challenging, and rewarding. If you're looking for a new opportunity that will allow you to grow and thrive, we encourage you to apply for this exciting role at blithequark. Apply tot his job