Experienced Customer Service & Sales Representative – Rolled Products North America Team

Are you a customer-focused and sales-driven individual looking for a challenging and rewarding role in a dynamic industry? Do you have a passion for delivering exceptional customer service and driving sales growth? If so, we invite you to join the Rolled Products North America Team at blithequark, a leading provider of innovative products and technologies that advance sustainable solutions for a better world. As a Customer Service & Sales Representative, you will play a critical role in supporting our customers and driving sales growth across various industries. You will be responsible for providing exceptional customer service, managing customer orders, and developing strong relationships with our customers. If you have a strong work ethic, excellent communication skills, and a passion for sales and customer service, we encourage you to apply for this exciting opportunity. About blithequark blithequark is a leading provider of aluminum sheet, plate, and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial, and building and construction sectors. With a rich history of innovation spanning over a century, blithequark helps to transform the way we fly, drive, and build. Our commitment to delivering sustainable value to our customers, employees, communities, and stakeholders is at the heart of everything we do. Our Core Values At blithequark, we live our core values and commit to delivering sustainable value to our customers, employees, our communities, and our stakeholders. Our core values are: * Act With Integrity: We lead with respect, honesty, transparency, and accountability. * Safeguard our Future: We protect and improve the health and safety of our employees, communities, and environment. * Grow Stronger Together: We cultivate an inclusive and diverse culture that advocates for equity. * Earn Customer Loyalty: We build customer partnerships through best-in-class products and service. * Drive Operational Excellence: We pursue continuous improvement through innovation, agility, people development, and collaboration. * Create Value: We achieve success by generating and growing value for our stakeholders. Job Summary As a Customer Service & Sales Representative, you will be responsible for providing exceptional customer service, managing customer orders, and developing strong relationships with our customers. You will work closely with our sales and customer service teams to ensure that our customers receive the best possible service and support. Key Responsibilities * Provide exceptional customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner. * Manage customer orders, including booking, scheduling, and pricing. * Develop strong relationships with our customers, understanding their needs and preferences to provide tailored solutions. * Collaborate with our sales and customer service teams to ensure that our customers receive the best possible service and support. * Enter and verify customer purchase orders, ensuring accuracy and attention to detail. * Assist the customer service department in eliminating waste by continually looking for opportunities to automate administrative processes. * Provide first-level help chain assistance and instruction with PC/software-related questions. * Develop and maintain queries and other reports as required by the sales service unit. * Compile information for maintaining and distributing daily, weekly, and monthly reports. * Create and maintain charts to track department metrics. * Perform pricing audits as required. * Verify Tax-Exempt Certificates. * Responsible for accuracy of reports. Customer Sales & Service Major Deliverables * Manage the customer order cycle process, including bookings, standard order entry, scheduling, and pricing. * Familiarize yourself with personnel in sales and spaneting and the business unit. * Develop an understanding of the BU's flat-rolled products, their manufacturing flowpaths, characteristics, and sizes to effectively enter customer purchase orders. * First responder to Cold Calls, forwarding information to the appropriate CSSR. * Review and Book Depot orders. * Supply agreement reviews (daily review). * Enter and Book Rework/Replacement orders. * Enter and Book Scrap Orders. Training and Development A comprehensive training program is offered to cover key aspects of the job. During the training program and the customer service role, you will need to quickly acquire, integrate, and use knowledge in a variety of areas, such as: * Knowledge of administrative and advanced clerical procedures. * Excellent communication skills and the ability to tactfully, expeditiously, and professionally interact with internal and external customers. * PC skills, including Windows 10, MS Office Suite (Word, Excel, PowerPoint, Outlook), Visio, Adobe Acrobat, AS400, Oracle, CRM, and ArconicDirect. * Understanding our product line and how it relates to our customer orders. * Navigating through multiple and complex computer systems used in the job, along with proficient keyboarding skills and attention to detail. * Understanding plant production processes and who are the appropriate plant contacts for different situations. * Understanding commercial policies and procedures and who are the appropriate commercial contacts for different situations. * Applying administrative procedures. * Ability to extract data from databases, understand the data, and correctly apply it to the processes. Essential Knowledge/Skills/Abilities * Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Service Orientation: Actively looking for ways to help people. * Written and Verbal Expression: The ability to communicate information and ideas verbally and in writing so others will understand. * Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). * Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). * Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations. * Integrity: Job requires being honest and ethical. * Stress Tolerance: Job requires dealing calmly and effectively with high-stress situations. * Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. * Time Management: Managing one's own time and the time of others effectively. * Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. * The Customer Service environment is fast-paced. The successful candidates need to be able to handle multiple tasks simultaneously and be receptive to customer priorities. Requirements * High School Diploma or GED. * Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. * This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements. Preferred Qualifications * Associate's Degree. * Prior industrial/manufacturing customer service experience. * 3 years of progressive responsibility experience in a sales and customer service position. Why Join blithequark? * Competitive salary and benefits package. * Comprehensive training and development program. * Opportunity to work with a leading provider of innovative products and technologies. * Collaborative and dynamic work environment. * Commitment to delivering sustainable value to our customers, employees, communities, and stakeholders. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to. We look forward to hearing from you! Equal Opportunity Employer blithequark is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.