Experienced Retail Sales and Customer Service Associate – Delivering Exceptional Blue Cow Service at blithequark

Are you a people person with a passion for delivering top-notch customer service? Do you thrive in a fast-paced retail environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Retail Sales and Customer Service Associate to join our dynamic team in Rexburg. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, both in-store and over the phone. If you're a self-starter with a positive attitude and a love for helping others, we encourage you to apply for this exciting opportunity. About blithequark blithequark is a leading independent office solutions provider headquartered in Rexburg, ID. With a rich history dating back to 1915, we have built a reputation for delivering exceptional service to our customers. Our commitment to providing Blue Cow Service has earned us the title of the fastest-growing office products dealer in the region. As a family-owned business, we take pride in our community roots and strive to make a positive impact on the lives of our customers and employees alike. Our Culture At blithequark, we believe that our employees are the key to our success. We foster a culture of collaboration, innovation, and continuous learning. Our team members are encouraged to think creatively, take ownership of their work, and strive for excellence in everything they do. We offer a dynamic and supportive work environment that is perfect for individuals who are passionate about delivering exceptional customer service. Key Responsibilities As a Retail Sales and Customer Service Associate at blithequark, you will be responsible for: * Answering incoming phone calls within the first 2 rings and providing exceptional service to our customers * Acting as a liaison between customers and the company, resolving issues and answering queries in a timely and professional manner * Assisting with complaints, orders, errors, and other customer inquiries * Utilizing computer technology to best assist customers and provide solutions to their needs * Preparing weekly and monthly reports as assigned * Following up with customers who leave reviews and coordinating manager responses to complaints * Assisting Account Managers as assigned * Communicating effectively with other team members and assisting with other office duties as needed Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: * Excellent customer service skills, with the ability to remain calm and composed under pressure * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Ability to multi-task and prioritize tasks effectively * Adaptability and flexibility, with the ability to work in a fast-paced environment * Problem-solving skills, with the ability to think critically and provide solutions to customer issues * Relationship-building skills, with the ability to build strong relationships with customers and colleagues * Clear verbal communication skills, with the ability to articulate complex information in a clear and concise manner Preferred Qualifications While not essential, the following qualifications would be highly desirable: * Previous experience in a retail or customer-facing role * Knowledge of office products and services * Experience with computer technology and software applications * Certification in customer service or a related field Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work effectively in a team environment * Strong problem-solving and critical thinking skills * Ability to adapt to changing situations and priorities * Strong customer service skills, with a focus on delivering exceptional service to our customers * Ability to work in a fast-paced environment, with a high level of energy and enthusiasm Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. We offer a range of career growth opportunities, including: * Training and development programs to enhance your skills and knowledge * Opportunities for advancement and promotion within the company * A supportive and collaborative work environment that encourages innovation and creativity * A comprehensive benefits package, including health insurance, retirement plans, and paid time off Work Environment and Company Culture We are proud of our dynamic and supportive work environment, which is perfect for individuals who are passionate about delivering exceptional customer service. Our company culture is built on the following values: * Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to providing innovative solutions to our customers' needs. * Integrity: We operate with integrity, honesty, and transparency in all our interactions with customers, colleagues, and stakeholders. * Respect: We treat others with respect and dignity, valuing diversity and promoting inclusivity in all aspects of our business. * Teamwork: We work collaboratively as a team, sharing knowledge, expertise, and resources to achieve our goals and objectives. Compensation, Perks, and Benefits We offer a competitive compensation package, including: * A salary that reflects your skills and experience * A comprehensive benefits package, including health insurance, retirement plans, and paid time off * Opportunities for advancement and promotion within the company * A dynamic and supportive work environment that encourages innovation and creativity If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you!