Customer Service Coordinator – Global Air Spring Solutions Expert

At blithequark, we're revolutionizing the air spring manufacturing industry with cutting-edge technology and innovative solutions. With a rich history spanning over 80 years, our company has established itself as a leading provider of technologically advanced air springs for the global marketplace. Our products cater to a diverse range of applications, including commercial trucks and trailers, cars, sport utility vehicles, light trucks, mini vans, motor homes, buses, agricultural equipment, rail, and industrial applications. As a Customer Service Coordinator at blithequark, you'll play a vital role in ensuring seamless customer experiences and driving business growth. If you're passionate about delivering exceptional service, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Responsibilities: As a Customer Service Coordinator, your primary responsibilities will include: * Managing customer and distributor services for the Firestone North America Region, providing top-notch support from initial inquiry to final delivery * Handling orders, including post-sales support, and ensuring timely resolution of customer complaints and returns * Entering, approving, and processing complaints and returns, as well as analyzing credit and debit notes * Reporting on sales data to inform business decisions and drive growth * Responding to email and phone inquiries regarding product availability and pricing, providing accurate and timely information to customers * Collaborating with Distribution Centers located in Dyersburg, Williamsburg, Costa Rica, and Brazil to ensure seamless logistics and supply chain management * Proactively working with assigned clients, maintaining lists of open and overdue orders, and identifying opportunities for improvement * Working closely with sales, logistics, planning, and warehouse departments to ensure alignment and effective communication Minimum Qualifications: To succeed in this role, you'll need: * Experience in a similar customer service role, with a proven track record of delivering exceptional service and resolving customer complaints * Familiarity with MS Office and experience working with SAP or another ERP system * Strong communication skills, with the ability to build relationships with customers, colleagues, and stakeholders * Self-discipline and excellent organizational abilities, with a focus on prioritizing tasks and meeting deadlines * Basic knowledge of job processes and tools obtained through work experience, with a willingness to learn and adapt to new systems and technologies * The ability to work collaboratively with Manager and other specialization teammates, contributing to the success of the specialization's short-term goals * Problem-solving skills, with the ability to anticipate additional needs and requests from customers and stakeholders * Effective communication skills, with the ability to explain complex information and interpret data to inform business decisions Typical Requirements: We're looking for candidates with a minimum of 1-2 years of related experience in customer service or a similar field. If you're passionate about delivering exceptional service, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Skills and Competencies: To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders * Strong problem-solving skills, with the ability to anticipate additional needs and requests from customers and stakeholders * Self-discipline and excellent organizational abilities, with a focus on prioritizing tasks and meeting deadlines * Basic knowledge of job processes and tools obtained through work experience, with a willingness to learn and adapt to new systems and technologies * Ability to work collaboratively with Manager and other specialization teammates, contributing to the success of the specialization's short-term goals * Effective communication skills, with the ability to explain complex information and interpret data to inform business decisions Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Coordinator, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced colleagues and Manager * Opportunities for career advancement and professional growth within the company * A dynamic and supportive work environment that encourages collaboration and innovation Work Environment and Company Culture: At blithequark, we're proud of our company culture, which values: * Collaboration and teamwork * Innovation and creativity * Customer focus and satisfaction * Continuous learning and development * Diversity and inclusion Our work environment is dynamic and fast-paced, with a focus on delivering exceptional service and driving business growth. We're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and creativity. Compensation, Perks, and Benefits: We offer a competitive compensation package, including: * Salary: $ * Benefits: * Perks: : If you're passionate about delivering exceptional service, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you!