Customer Operations Specialist I - Call Center - Temporary Part-Time Opportunity at blithequark

Are you a customer service enthusiast looking to grow your career in a dynamic and supportive environment? Do you thrive in a fast-paced call center setting where no two days are ever the same? Look no further! blithequark is excited to announce a temporary part-time Customer Operations Specialist I position in our Engagement Solutions Contact Center. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth. About blithequark blithequark is a leading provider of innovative solutions that help businesses engage with their customers and employees. Our mission is to empower organizations to build strong relationships, drive loyalty, and achieve their goals. With a commitment to excellence and a passion for customer service, we strive to create a workplace culture that is inclusive, supportive, and fun. Job Summary As a Customer Operations Specialist I, you will be responsible for managing inbound calls, emails, and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs. You will research, assist, resolve, and deescalate inquiries related to loyalty reward accounts, update and notate new and existing participant information in proprietary systems, and identify and escalate priority issues. This is a temporary part-time position that may extend to January 31, 2026, with the possibility of conversion to a full-time role. Key Responsibilities * Accept and manage inbound calls, emails, and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs * Research, assist, resolve, and deescalate inquiries related to loyalty reward accounts * Update and notate new and existing participant information in proprietary systems * Identify and escalate priority issues * Attend program training and development classes * Follow detailed procedures for common questions * Assist in training other Contact Center staff through mentoring * Maintain professional standards at all times Qualifications * High School Diploma or GED Equivalent * 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred) * Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment * Excellent communication skills with a clear, articulate phone voice * Proficient writing and grammar skills * Proficient in Microsoft Office Suite * If working remotely in this role, must have a quiet dedicated workspace with no distractions Key Competencies * Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges * Positive, upbeat, outgoing professional attitude * Strong organizational and problem-solving skills * Strong keyboarding and data entry skills * Fast learner * High standard of professionalism * Kind, caring, patient, and empathetic * Reliable, comes to work daily on time * Open to coaching and feedback * Attention to detail * Uses good judgment * Adaptable * Teamwork Orientation * Stress tolerance * Resilience Work Environment and Culture As a member of the blithequark team, you will enjoy a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our Contact Center is a fast-paced and exciting place to work, with a focus on delivering exceptional customer experiences and driving business growth. We offer a comprehensive benefits package for full-time employees, including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. Compensation and Perks * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive benefits package for full-time employees * Paid time off and holidays * Flexible scheduling and remote work options * Access to training and development programs * Collaborative and supportive work environment If you are a motivated and customer-focused individual looking to grow your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Disclaimer This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities, and qualifications required of associates assigned to this job. Equal Opportunity Employer blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. 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