Experienced Technical Customer Service Associate – Life Sciences Industry Cloud Solutions

Are you passionate about delivering exceptional customer experiences and working with cutting-edge software solutions? Do you thrive in a dynamic, mission-driven environment that values innovation, collaboration, and growth? If so, we invite you to join blithequark, a pioneering industry cloud company, as a Technical Customer Service Associate. At blithequark, we're revolutionizing the life sciences industry by providing cloud-based solutions that help companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we've achieved $2B in revenue and are poised for continued growth. Our values – Do the Right Thing, Customer Success, Employee Success, and Speed – guide everything we do, from our commitment to customer satisfaction to our dedication to employee well-being. As a Technical Customer Service Associate, you'll play a vital role in delivering exceptional customer experiences and ensuring the success of our clients. You'll work closely with our customers, understanding their needs, and providing expert guidance on best practices for using our applications. Your technical expertise, combined with your exceptional communication skills, will enable you to resolve complex issues and provide recommendations for product development and service improvements. What You'll Do As a Technical Customer Service Associate, your responsibilities will include: * Advising end-users on best practices for using blithequark's applications * Identifying and resolving client issues associated with blithequark's applications * Building strong and professional relationships with all users of blithequark's applications * Providing recommendations/feedback on client service improvements and product development * Maintaining the highest standards of customer service, quality, and professionalism with customers and coworkers * Maintaining accurate records of all email/telephone/chat correspondence related to the role Requirements To succeed in this role, you'll need: * 1+ year of relevant experience in a customer service role * Effective communication, organizational, and time management skills * Professional telephone manner * Demonstrated competence in standard computer packages (Word, Excel, PowerPoint) * Excellent verbal and written communication skills * Ability to quickly understand client requirements and needs and articulate potential solutions Nice to Have While not required, having excellent verbal and written communication skills in a second language would be a valuable asset in this role. Perks & Benefits As a valued member of the blithequark team, you'll enjoy: * Private Health Insurance * Flexible work arrangements, including the option to work from home or in our office * Opportunities for professional growth and development * A dynamic, inclusive work environment that values diversity and promotes a culture of inclusion Work Environment & Culture At blithequark, we're committed to fostering a culture of innovation, collaboration, and growth. Our Work Anywhere policy allows you to work from home or in our office, depending on your preferences. We're proud to be an equal opportunity employer, dedicated to building a diverse workforce that reflects the communities we serve. Compensation & Benefits We offer a competitive compensation package, including private health insurance, flexible work arrangements, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and working with cutting-edge software solutions, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! About blithequark blithequark is a pioneering industry cloud company, dedicated to revolutionizing the life sciences industry by providing cloud-based solutions that help companies bring therapies to patients faster. With a commitment to innovation, collaboration, and growth, we're building a dynamic, inclusive work environment that values diversity and promotes a culture of inclusion. At blithequark, we're passionate about delivering exceptional customer experiences and working with cutting-edge software solutions. If you share our values and are committed to excellence, we invite you to. and become a part of our mission to transform the life sciences industry!