Experienced Bilingual Cantonese Customer Support Specialist – Healthcare Industry Expertise

Are you a customer service professional with a passion for delivering exceptional patient care? Do you possess strong communication skills in both Cantonese and English? Are you eager to join a dynamic team that is revolutionizing the healthcare industry? Look no further! blithequark is seeking an experienced Bilingual Cantonese Customer Support Specialist to of dedicated professionals. About blithequark blithequark is a leading healthcare technology company that is committed to making prescriptions accessible and affordable to everyone. Our innovative products, including BlinkRx and Quick Save, are designed to remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. With a collaborative team of builders and operators, we are inventing new ways of working in an industry that historically has resisted innovation. Responsibilities As a Bilingual Cantonese Customer Support Specialist at blithequark, you will be responsible for: * Receiving inbound phone calls to resolve routine and new issues with patients, doctors, and insurers * Providing patient care to accurately support pharma programs and triage to appropriate teams when required * Striving to meet and exceed structured performance targets * Documenting all call information and data discovery according to operating procedures * Utilizing Knowledge Base materials as a foundation for resolving inquiries * Maintaining confidentiality of patient and proprietary information * Developing a working knowledge of company-related security and privacy practices * Participating in continued education on product changes, new features, and product launches * Helping improve the patient experience by sharing feedback with management to further develop the product, materials, and processes Requirements To be successful in this role, you will need: * Bilingual Cantonese required, with a strong command of the English language * High school diploma or GED required, Bachelor's degree strongly preferred * Customer service or inbound call center experience required * Healthcare, pharmacy, or other relevant industry experience strongly preferred * Strong verbal and written communication skills * Sound technical skills, analytical ability, good judgment, and strong operational focus * A passion for providing top-notch patient care * Ability to work with peers in a team effort and cross-functionally * Strong technical aptitude and ability to learn complex new software Location/Hours This is a full-time position, on-site in Pittsburgh or Chesterfield (MO). Availability is required Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm. Alternatively, you may be open for availability for 4-day 10-hour shifts from 10am-8 pm EST. Rotating Saturday shifts 9am-5pm may also be required. Scheduling flexibility is necessary, as your schedule may change over time according to business needs. Benefits As a valued member of our team, you will enjoy: * Medical, dental, and vision insurance plans that fit your needs * 401(k) retirement plan * Paid time off, sick time, and holidays * Paid parental/baby bonding leave * Daily meal stipend for onsite marketplace * Pre-tax transit benefits and free onsite parking Why Join Us At blithequark, we are committed to making a positive impact on people's lives. Our business model not only helps people but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. at blithequark and be part of a dynamic organization that is revolutionizing the healthcare industry. To apply for this role, please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you!