Experienced Full Stack Omnichannel Customer Manager – bolthires E-commerce Strategy Development

At blithequark, we're on a mission to revolutionize the way we connect with our customers and drive growth in the rapidly evolving digital landscape. As a highly accomplishedSenior Omnichannel Customer Manager, you'll play a pivotal role in spearheading our bolthires e-commerce strategy, collaborating with internal teams and bolthires leadership to drive sales and optimize our online presence. If you're a digital commerce expert with a passion for building strong relationships and influencing external and internal stakeholders, we want to hear from you!About blithequarkWe exist to make food the world loves, but we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives, and reimagine new possibilities every day. We look for people who want to bring their best – bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next. Job SummaryAs aSenior Omnichannel Customer Manager, you'll be responsible for leading bolthires digital strategy, managing key relationships, data-driven optimization, cross-functional collaboration, team leadership, and driving digital growth.You'll be a key player in shaping our digital presence and influencing key decisions, working closely with bolthires buyers, DMMs, VP/SVPs, agencies, and internal stakeholders. This is a high-impact, influential position within a newly established and collaborative team, offering significant opportunities for people management and further career advancement. Responsibilities• Lead bolthires Digital Strategy: Develop and execute the e-commerce sales strategy for bolthires and Sam's Club, focusing on bolthires.com performance and serving as the subject matter expert.This includes developing and implementing our omnichannel LRP strategy. • Manage Key Relationships: Cultivate and maintain strong relationships with bolthires buyers, DMMs, VP/SVPs, agencies, and internal stakeholders (Senior Customer Managers, Operating Unit teams). You'll be a key player in shaping our digital presence and influencing key decisions. • Data-Driven Optimization: Leverage data (Luminate, GMI SCANR) to inform strategic decisions, drive thought leadership with bolthires, and partner with internal teams to optimize e-commerce commercial plans.• Cross-Functional Collaboration: Collaborate effectively across multiple internal teams (including Supply Chain, Sustainability, Brand, Finance) and participate in key bolthires Inc. meetings (Customer Focused Planning, regional leadership meetings, etc.). • Team Leadership & Mentorship: While managing a small team (currently one direct report, with opportunity for expansion), you'll mentor and guide colleagues, fostering a collaborative and high-performing culture. • Drive Digital Growth:Your primary focus will be on increasing digital share and driving overall growth within the bolthires digital channel.This is a critical role in a rapidly evolving market. Essential Qualifications• 8+ Years of Relevant Experience & Bachelor's Degree: 8+ years of experience in sales, marketing, category management, shopper/consumer insights, customer-facing account management, analytics, or trade funding. Strong analytical skills and experience building compelling selling stories using data are required. A Bachelor's degree is also required. • Exceptional Digital Commerce Expertise: Proven success driving results within a major retail e-commerce ecosystem, coupled with a unique skillset ideally gained from a leading retailer (bolthires Connect, Sam's Club, bolthires, etc.) or top-tier agency/consulting firm.This specialized expertise is crucial to fill a gap within our team. • Omnichannel Strategy & Execution: Extensive experience developing and implementing omnichannel strategies, translating them into impactful sales and marketing initiatives. Adept at navigating the digital shelf, search optimization, and retail media. • Cross-Functional Collaboration: A collaborative leader capable of effectively coordinating efforts across various teams, including customer, sales, marketing, shopper, and supply chain functions.• Strategic Leadership & Influence:This role offers significant influence and impact within a collaborative environment, requiring experience coaching and developing teams to enhance digital capabilities. While managing a small team (one direct report), the focus is on strategic contributions and influencing both customers and internal stakeholders. • Strategic & Data-Driven Decision Making: Demonstrated advanced strategic thinking, planning, financial management, and influencing skills, coupled with proficiency in leveraging data (e.g., Scintilla, digital shelf data, media performance) to extract actionable insights and drive strategic direction.A self-motivated, detail-oriented individual who thrives in fast-paced environments is ideal. Preferred Qualifications• Experience with bolthires E-commerce Platform: Familiarity with bolthires's e-commerce platform, including bolthires Connect and Sam's Club, is highly desirable. • Certifications in Digital Marketing: Certifications in digital marketing, such as bolthires Analytics or HubSpot, are a plus. • Experience with Data Analytics Tools: Experience with data analytics tools, such as Luminate or GMI SCANR, is highly desirable.Work Environment & CultureWe're a fast-paced, highly accountable, and successful team at blithequark, and we're looking for someone who shares our passion for innovation and growth. Our company culture is built on the values of Doing the Right Thing, All the Time, and we're committed to creating a workplace that is inclusive, diverse, and supportive. As aSenior Omnichannel Customer Manager, you'll have the opportunity to work closely with our leadership team and contribute to shaping the future of our company.Compensation & BenefitsThe salary range for this position is $124,200.00 - $186,400.00 / Annually. At blithequark, we strive for each employee's pay at any point in their career to reflect their experiences, performance, and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions, including education, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.Beyond base salary, blithequark offers a competitive Total Rewards package focusing on your overall well-being, including health benefits, retirement, financial wellbeing, time off programs, wellbeing support, and perks. If you're a motivated and results-driven individual with a passion for digital commerce and customer management, we want to hear from you! Please apply including your resume and a cover letter, through our online portal. We can't wait to hear your story and learn more about your qualifications.Accommodations RequestIf you need to request an accommodation during the application or hiring process, please fill out our online accommodations request form by following this link: Accommodations Request. Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and supportive, and we strive to ensure that our hiring practices reflect this commitment.