Customer Experience Specialist – U.S. Client Support Associate

Are you passionate about delivering exceptional customer experiences and ensuring every interaction is clear, friendly, and aligned with our brand voice? Do you thrive in a remote work environment and have a knack for troubleshooting complex issues? If so, we invite you to join blithequark as a Customer Experience Specialist, supporting our U.S. customer base from Latin America. About blithequark blithequark is a leading provider of innovative solutions, dedicated to empowering businesses and individuals alike. Our team is comprised of talented professionals who share a common goal: to deliver exceptional experiences that exceed our customers' expectations. As a Customer Experience Specialist, you will be an integral part of our U.S. client support team, working closely with our customers to resolve their queries and concerns. Key Responsibilities As a Customer Experience Specialist, your primary responsibilities will include: * Assisting customers with account tasks such as resetting access and setting up payments * Providing quick, empathetic, and accurate responses via email, chat, and occasionally phone * Troubleshooting basic service issues and escalating complex cases as needed * Working U.S. time zones to ensure timely responses * Suggesting improvements to processes and customer experience Requirements To succeed in this role, you will need to possess the following qualifications: *Fluent U.S. English communication — both written and spoken, with a neutral or U.S.-friendly accent *Previous CX experience serving U.S. clients * Tech-savvy and comfortable using customer support platforms and CRMs * Ability to work independently and stay organized in a remote environment Nice to Have While not essential, the following qualifications would be beneficial in this role: * Telecom, wireless, or subscription service experience * Familiarity with payment processing tools * Experience handling both simple and complex support tickets Benefits As a valued member of the blithequark team, you can expect to enjoy a comprehensive benefits package, including: * Permanent remote work flexibility * Paid Time Off * Health Maintenance Organization (HMO) coverage * Annual performance bonuses * Dedicated coaches offering an extra channel of support and skill-building * Opportunities for professional growth Work Environment and Company Culture At blithequark, we cultivate a supportive environment that fosters professional development and success. Our team members thrive in a remote-first organization, with a strong emphasis on collaboration, innovation, and customer satisfaction. As a Customer Experience Specialist, you will be part of a dynamic team that is passionate about delivering exceptional experiences. Compensation and Perks While specific compensation details are not provided, we offer a competitive salary and benefits package that reflects our commitment to our team members' well-being and success. Why Join blithequark? By joining blithequark as a Customer Experience Specialist, you will have the opportunity to: * Work with a talented team of professionals who share your passion for delivering exceptional customer experiences * Develop your skills and expertise in a dynamic and supportive environment * Enjoy a comprehensive benefits package that reflects our commitment to your well-being and success * Contribute to the growth and success of a leading provider of innovative solutions If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you!