Customer Enablement Lead – Scaling Customer Delight Across Diverse SMB Customer Base

At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Enablement Lead, you'll play a pivotal role in shaping and growing our Customer Enablement function, focusing on strategically scaling our impact across our diverse SMB customer base through targeted human interaction and scalable self-service resources. If you're a customer advocate with a passion for driving business growth, we want to hear from you. About blithequark blithequark is a leading provider of innovative solutions for businesses looking to delight their customers. Our team is dedicated to creating a culture of customer-centricity, where every interaction is an opportunity to build lasting relationships and drive business success. As a Customer Enablement Lead, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. Key Responsibilities As a Customer Enablement Lead, you'll be responsible for: * Establishing and shaping our Customer Enablement function, with a focus on strategically scaling our impact across our diverse SMB customer base * Developing and implementing targeted human interaction and scalable self-service resources to drive customer delight and business growth * Collaborating with cross-functional teams to identify customer pain points and develop solutions that meet their needs * Leading onboarding sessions and tailoring experiences for different customer needs * Analyzing metrics to guide program development and measure effectiveness * Identifying opportunities for process improvement and implementing changes to drive efficiency and effectiveness Essential Qualifications To be successful in this role, you'll need: * 5+ years of experience in customer-facing roles, with a focus on customer advocacy and enablement * Proven track record of driving business growth through customer-centric initiatives * Strong understanding of customer needs and pain points, with the ability to develop targeted solutions * Excellent communication and interpersonal skills, with the ability to lead onboarding sessions and collaborate with cross-functional teams * Data-driven and analytical, with the ability to analyze metrics and guide program development * Strong problem-solving skills, with the ability to identify opportunities for process improvement and implement changes Preferred Qualifications While not required, the following qualifications would be a plus: * Experience working with SMB customers, with a focus on developing targeted solutions to meet their needs * Knowledge of customer relationship management (CRM) software and other customer-facing tools * Experience with program development and implementation, with a focus on driving business growth and customer delight * Strong understanding of customer journey mapping and experience design principles Skills and Competencies To succeed in this role, you'll need to possess the following skills and competencies: * Strong customer advocacy skills, with the ability to always put the customer first * Curiosity and adaptability, with the ability to navigate ambiguity and shape processes where they don't yet exist * Strategic thinking and driving skills, with the ability to understand the bigger picture and operate in a short-term space * Exceptional communication and interpersonal skills, with the ability to lead onboarding sessions and collaborate with cross-functional teams * Results-oriented, with a focus on driving business growth and customer delight * Data-driven and analytical, with the ability to analyze metrics and guide program development Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Enablement Lead, you'll have access to: * Regular training and development opportunities, with a focus on customer-centricity and business growth * Mentorship and coaching from experienced leaders in the industry * Opportunities to work on high-impact projects and initiatives that drive business growth and customer delight * A dynamic and supportive team environment, with a focus on collaboration and innovation Work Environment and Company Culture blithequark is a fast-paced and dynamic work environment, with a focus on innovation and customer-centricity. Our team is passionate about making a difference in the lives of our customers, and we're committed to creating a culture that's inclusive, supportive, and fun. As a Customer Enablement Lead, you'll be part of a team that's dedicated to driving business growth and customer delight, while also making a positive impact on the world. Compensation, Perks, and Benefits We offer a competitive salary range of $123,000-$144,000, as well as a comprehensive benefits package that includes: * Healthcare coverage * Wellness resources * Paid time off and holidays * Opportunities for professional development and growth Conclusion If you're a customer advocate with a passion for driving business growth, we want to hear from you. As a Customer Enablement Lead at blithequark, you'll have the opportunity to shape and grow our Customer Enablement function, with a focus on strategically scaling our impact across our diverse SMB customer base. today and be part of a dynamic and supportive environment that's committed to making a difference in the lives of our customers.