Insurance Customer Support Associate – Remote in Nevada

Your potential has a place here with TTEC’s award-winning employment experience. As an Insurance Customer Support Associateworking remotely, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! This role is open to residents of certain states in the Mountain and Pacific time zones. This position is open to residents of AZ, ID, NE, NV, NM, ND, OR, SD, TX, UT, WY. Applications from all other states will be considered as needed by the business. What You%27ll be Doing As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle. During a Typical Day, You’ll • Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business. • Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. • Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets. What You Bring to the Role • 1 year or more of customer service experience • High school diploma or equivalent • Recognize and solve problems of mid-to-high level customer service issues • Computer experience • High speed internet (> 15 mbps) • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Base wage starting at $17 per hour plus performance bonus opportunities • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You%27ll report to Team Lead. You%27ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote Remote Benefits: Parking, Prescription Drug Coverage, Work From Home, Employee Referral Program, Flexible Spending Accounts, Merchandise Discounts, Professional Development, On Site Cafeteria, Life Insurance, Long Term Disability, Flexible Schedules, Retirement / Pension Plans, Tuition Reimbursement, Paid Holidays, Game Rooms, Paid sick days, Employee Events, Medical, Dental and Vision, 401K, Performance bonus, Maternity/Paternity Paid Leave, Vacation/paid time off Skills: Android, Apple iPad, Billing, Bluetooth, Broadband, Brokerage, Career Development, Claims Processing, Coaching, Computer Skills, Customer Experience, Customer Support/Service, Diversity, Health Insurance, Healthcare Reimbursement, High School Diploma, Insurance, Online Chat, Problem Solving Skills, Sales, Service Delivery, Short Messaging Service (SMS), Smartphones, Team Lead/Manager, Training/Teaching, Tuition Reimbursement, USB, Video Chat, Webcams About the Company: TTEC We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC. Company Size: 10,000 employees or more Industry: Other/Not Classified Founded: 0 Website: Apply tot his job