Call Center Representative- Healthcare- Remote- Norwood- Part Time
About the positionResponsibilities• Receive incoming calls and assist patients with appointment management and inquiries. • Provide extraordinary customer service and problem-solving support to strengthen the patient/clinician relationship. • Utilize electronic medical records (EMR) and EPIC systems to manage patient information effectively. • Communicate clearly and professionally with patients to improve access and understanding of their care. • Handle a minimum of 70 calls a day while maintaining a high level of service.Requirements• A minimum of one year in a clinical or customer service setting preferred. • Experience with electronic medical records (EMR) and EPIC or other registration systems required. • Strong computer skills, including proficiency in word processing and spreadsheet programs. • Excellent verbal and written communication skills. • Ability to multi-task and manage time effectively. Nice-to-haves• Working knowledge of patient-related documents preferred. • A bachelor's or other non-clinical degree combined with an interest in healthcare.Benefits• Up to 8% company retirement contribution• Generous Paid Time Off• 10 paid holidays• Paid professional development• Generous health and welfare benefit package• 401(k)• 401(k) matching• Dental insurance• Employee discount• Health insurance• Health savings account• Life insurance• Paid sick time• Vision insurance Apply tot his job