Virtual Customer Care Advisor, Remote Customer Care - bolthires Pharmacy

High school diploma or equivalent (must be 18 years of age or older)6+ months of professional experience working with computer and web-based toolsExperience multitasking with phone and computer skillsSubmit and pass a pre-employment drug test in order to be consideredAs a Customer Care Advisor, you will play an essential role in empowering our customers totake their medications and achieve better overall wellness. This position is fully remote and you'll be working from home virtually. This role will require youto work a variable reduced hour schedule that may start and end outside of normal businesshours.This position is 40 hours per week, but may require additional or fewer hours due tobusiness requirements. #everydaybetterKey job responsibilitiesVirtually assist customers and other advisors over the phone, email, and on the web withbilling/insurance verification, product, or service questionsManage both inbound and outbound callsProactively identify solutions to questions you anticipate our customers having in eachinteractionTake a hands-on approach to resolving every issue, owning it from start to finish or partneringwith pharmacist and pharmacy staff if clinical advisement is necessaryProvide best-in-class service experience for our customers while working in a fast-pacedenvironmentHelp answer customer inquiries regarding their insurance and copays, as well as shipping needsProvide our customers with technical support when navigating pharmacy.bolthires.comServe customers in a timely manner to ensure we are maximizing our relationship with themUnderstand each interaction is about more than solving a single problem, but an opportunity tobuild a long-term relationshipPromote customer privacy and safety by maintaining adherence to the company's Work From Home policyWe are open to hiring candidates to work out of one of the following locations:Virtual Location - AZ1+ year of relevant phone or email customer service experienceExcellent communication skills (spoken and written)Experience working in a customer service or call centerExperience working in healthcare environmentExperience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and qualityDemonstrated ability to work as a team memberbolthires is committed to a diverse and inclusive workplace.bolthires is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visitLooking for more jobs near me. Find your favorite job now by visiting our jobs page. Apply tot his job