Virtual Assistant (Call Center - US Shifts)

This a FullRemote job, the offer is available from: United States, Sri LankaWe are seeking a proactive andcustomer-focused individuals fluent in English to join our call center team asVirtual Assistants. We specialize in providing exceptional customer service andsupport to our clients in [mention industry or sector]. As a Virtual Assistant,you'll play a pivotal role in ensuring seamless communication and assistance toour customers. Responsibilities:• Handle inbound and outbound calls during US shifts,addressing customer inquiries, concerns, and providing accurateinformation about products/services fluently in English.• Utilize chat, email, and other communication channelsto assist customers efficiently during US business hours. • Maintain a high level of professionalism and empathyin all customer interactions, ensuring fluent communication aligned withUS service standards. • Document and update customer records accurately inthe company database during US working hours. • Collaborate with team members across different timezones to ensure seamless support coverage for customers. • Follow call center scripts and protocols during USshifts to ensure consistent service quality.Requirements:• Fluent in English, both written and spoken, toeffectively communicate with US-based customers. • Proven experience in a customer service or callcenter role, specifically working US shifts. • Ability to work during specified US time zones andadapt to changing shift schedules as needed. • Strong problem-solving and conflict resolutionabilities within US working hours. • Empathetic and patient demeanor when dealing withcustomers, aligning with US service expectations. • Familiarity with CRM software or call centerplatforms is a plus.• High school diploma or equivalent; additionalcertifications are advantageous. Benefits:• Competitive salary. • Comprehensive training and ongoing professionaldevelopment. • Opportunity for career growth within the company. • Supportive team environment with a focus oncollaboration and growth. This offer from "Kerner Norland" has been enriched by Jobgether.com and got a 75% flex score. Apply tot his job