Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to of dedicated professionals at blithequark as a Technical Support / Customer Service Representative-Remote (Night Shift). As a key member of our global organization, you will play a vital role in providing top-notch support to our clients, helping them navigate their products and services with ease. A NEW CAREER POWERED BY YOU At blithequark, we're not just a company – we're a community of like-minded individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. As a remote Technical Support / Customer Service Representative, you'll join a diverse team of 70+ countries, where everyone contributes to and supports each other's success and well-being. Together, we help the world's best-known brands improve their businesses through innovative solutions and tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a fantastic opportunity to reimagine your career journey and develop lifelong friendships along the way. We'll provide you with all the training, technologies, and ongoing support you need to succeed. Plus, at blithequark, there's real career growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Technical Support / Customer Service Representative working from home, you will: * Provide inbound customer support using a call flow guide * Resolve technical issues related to hardware, software, and client products * Track, document, and retrieve information in databases * Be an amazing problem-solver * Maintain broad knowledge of client products and/or services, such as: + Smartphones + Tablets + Computers + Wearables + Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offer additional products and/or services * Deliver expert customer experiences...with a smile YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include: * Strong focus on building customer relationships * 1+ year of customer service experience * The ability to work an evening or overnight schedule * Technical support experience preferred * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone WHAT'S IN IT FOR YOU At blithequark, we champion our people, and that's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * The base salary for this position is $21.49/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. * Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. * DailyPay enrollment option to access pay "early," when you want it * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * Company networking opportunities with organized groups in the following topics: + Network of Women + Black Professionals + LGBTQ+ Pride + Ability (Disabilities) + Dynamic ((Neurodiversity) + Women in Tech + OneEarth Champions + and more * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Work-from-home convenience * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for blithequark Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. and discover why over 440,000 game-changers around the globe call blithequark their “employer of choice.” Location: CAN, ON, Work-at-Home Language Requirements:Time Type: Full time Equal Opportunity Employer blithequark is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.