Remote Customer Support Representative at bolthires

bolthires is seeking a motivated and customer-centric individual to join our remote customer support team. As a Customer Support Representative, you will play a crucial role in ensuring our subscribers receive the best possible assistance, creating positive interactions and resolving inquiries with efficiency and empathy. Key Responsibilities:• * Provide exceptional customer support through various channels, including email, chat, and phone. • * Troubleshoot and resolve subscriber issues related to account management, billing, streaming, and more.• * Collaborate with cross-functional teams to address and escalate complex customer concerns. • * Stay up-to-date with bolthires content offerings and technical updates to provide accurate information to subscribers. • * Document and track customer interactions in the system to improve service quality. • Required Skills:• * Excellent communication skills, both written and verbal. • * Strong problem-solving abilities with a customer-centric approach. • * Comfortable working independently in a remote setting.• * Tech-savvy with the ability to navigate and troubleshoot streaming platforms. • * Previous experience in customer support or a related field is a plus. • :If you are passionate about delivering outstanding customer support and want to be part of a cutting-edge entertainment company, we encourage you to apply. Visit our careers page. Benefits:• * Competitive salary• * Comprehensive health and wellness benefits• * Generous paid time off• * Employee discounts on bolthires subscriptions• * Opportunities for career growth and development• Embark on an exciting journey with bolthires and be part of a team that values innovation, diversity, and exceptional customer service.and help shape the future of entertainment! Apply tot his job