[Remote] Customer Experience Specialist- Spanish Bilingual

Note:The job is a remote job and is open to candidates in USA. Protective is a company dedicated to helping customers against life's uncertainties. They are seeking a detail-oriented and customer-focused Customer Experience Specialist who will be responsible for processing incoming business and cancellations while ensuring a smooth experience for customers, particularly supporting Spanish-speaking clients. Responsibilities• Process incoming business and cancellations with precision and timeliness.• Meet or exceed established production and quality benchmarks. • Deliver exceptional service to both internal and external customers. • Support Spanish-speaking stakeholders by facilitating clear and effective communication. Skills• Fluency in both Spanish and English is a required qualification for this role. • Process incoming business and cancellations with precision and timeliness. • Meet or exceed established production and quality benchmarks. • Deliver exceptional service to both internal and external customers.• Support Spanish-speaking stakeholders by facilitating clear and effective communication. • Bilingual Communication: Fluent in Spanish and English, with strong written and verbal communication skills. • Customer Service & Collaboration: Delivers exceptional service and works effectively across teams to promote a positive customer experience. • Analytical & Problem-Solving: Demonstrates strong analytical thinking and decision-making abilities to resolve issues and improve processes. • Adaptability & Organization: Manages multiple priorities in a fast-paced environment with excellent organizational skills.• Technical Proficiency: Skilled in bolthires Word, Excel, Outlook, SharePoint, and MS Teams; experience with greenscreen systems is a plus. • Candidates with at least 3 years of experience in a similar customer service or operations role are strongly preferred. Benefits• Comprehensive health, dental and vision insurance• Mental health benefits• Employee assistance program• Paid time off• Paid parental leave• Short-term disability• Cultural observance day• Contributions to healthcare accounts• Pension plan• 401(k) plan with Company matching• ProHealth RewardsCompany Overview• Protective is a holding company, whose subsidiaries provide financial services It was founded in 1907, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees.Its website isCompany H1B Sponsorship• Protective Life has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 3 in 2023, 1 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job