Remote, Customer Experience Specialist - North Carolina

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a dynamic, global environment where creativity, empathy, and innovation come together? If so, we invite you to join blithequark, a leading customer experience company, as aRemote Customer Experience Specialist in Charlotte, NC and surrounding areas. About blithequarkAt blithequark, we're dedicated to creating and delivering amazing customer experiences that exceed expectations.As a pioneer in the customer experience industry, we've been helping companies build engaged, pleased, and profitable customer experiences since 2005. With a global team of curious lifelong learners, we're guided by our company values and committed to making a positive impact on the lives of our customers and employees alike. Your Role in Shaping Customer ExperiencesAs aRemote Customer Experience Specialist, you'll be a vital part of our team, working closely with customers to resolve their issues, answer their questions, and provide personalized support.Your passion for helping others, combined with your product knowledge and technical skills, will make you the difference between an average and exceptional customer experience. A Typical Day with blithequarkIn this role, you can expect to:* Answer incoming communications from customers via phone, email, chat, or other channels* Conduct research to provide accurate and timely answers to customers' questions* Collaborate with internal teams to resolve complex issues and escalate concerns when necessary* Continuously develop your product knowledge and stay up-to-date on new features and servicesWhat We're Looking for in a CandidateTo succeed in this role, you'll need:* At least 6 months of customer service experience, with a proven track record of delivering exceptional customer experiences* Residency within Oregon, Idaho, Montana, Wyoming, Michigan, North Carolina, or Tennessee* A high school diploma or equivalent* Strong product knowledge and ability to recognize, apply, and explain it to customers* Proficiency in computer systems and software, with high-speed internet (> 40mbps) for remote workWhat We OfferAt blithequark, we're committed to supporting your career growth and professional development.You can expect:* A supportive and inclusive culture that encourages giving back to the community* A global team of curious lifelong learners who share our company values* Competitive wages and a comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives* Access to 1000s of free courses to support your career growth and development* A healthy work-life balance, with flexible scheduling and remote work optionsOur Commitment to Diversity and InclusionAt blithequark, we believe that diversity is our strength, and we're committed to building a workforce that reflects the communities we serve.We're an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds. Our inclusive culture and community-minded organization ensure that everyone feels valued, belonging, and comfortable being their authentic selves at work. Ready to Join the blithequark Team? If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we invite you to apply for this exciting opportunity. Join our dynamic, global team and become a part of shaping the future of customer experience.and take the first step towards a rewarding career with blithequark!