Pharmacy Customer Support Specialist – Remote (Mon-Fri 11:00AM - 7:30PM EST) at blithequark

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in the healthcare industry? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Pharmacy Customer Support Specialist, working remotely from the comfort of your own home. About blithequark blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers and the communities we serve. Our team of passionate professionals is committed to delivering exceptional service, quality products, and cutting-edge technology to meet the evolving needs of our clients. As a Pharmacy Customer Support Specialist at blithequark, you will be an integral part of our customer-facing team, working closely with network pharmacies, PACE participants, and internal stakeholders to ensure seamless pharmacy operations. Responsibilities As a Pharmacy Customer Support Specialist, your primary responsibilities will include: * Providing enrollment support for new PACE enrollees, ensuring a smooth transition into our pharmacy program * Communicating pharmacy benefit information to network pharmacies contracted with facilities where PACE participants reside, promoting clear understanding and effective collaboration * Coordinating facility discharges to assure medication reconciliation is complete and delivery to home is back in place, prioritizing patient safety and satisfaction * Providing help desk support to network pharmacies, addressing technical issues and resolving concerns in a timely and professional manner * Educating PACE staff regarding CK and network pharmacy processes for facility participants, fostering a culture of knowledge sharing and continuous improvement * Making outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations, demonstrating exceptional communication and problem-solving skills * Coordinating and setting up couriers to ensure timely medication delivery, ensuring that patients receive their medications promptly and efficiently * Making outgoing calls to ensure the participants have received their delivery, verifying satisfaction and addressing any concerns Requirements To succeed as a Pharmacy Customer Support Specialist at blithequark, you will need: * A high school diploma or equivalent * A minimum of 1 year customer service experience, preferably in a healthcare setting, where you have developed strong communication and problem-solving skills * A strong patient-centered focus, with a commitment to delivering exceptional service and ensuring patient satisfaction * Excellent communication skills, both written and verbal, with the ability to effectively interact with diverse stakeholders * Proficiency with MS Office Suite and strong computer skills to navigate proprietary and other software * Ability to multi-task and handle multiple priorities without sacrificing quality, with a focus on efficiency and productivity * Detail-oriented and organized, with a strong attention to accuracy and timeliness * Reliable and efficient, with a commitment to meeting deadlines and delivering results Nice-to-Haves While not required, the following skills and qualifications are highly desirable: * Ability to communicate effectively and professionally through written, verbal, and interpersonal skills * Understanding of clinical terms and impacts, with a basic knowledge of pharmacy operations and healthcare terminology * Excellent interpersonal and relationship-building skills, with a focus on building strong relationships with network pharmacies and PACE participants * Ability to work in a fast-paced environment, with a high level of adaptability and flexibility Benefits As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision coverage effective 1st of the month following date of hire * Flexible spending options to support your health and wellness needs * Company-paid life insurance and short-term disability, providing peace of mind and financial security * Voluntary benefits to enhance your overall well-being * 401(k) plan to support your long-term financial goals * Paid Time Off and paid holidays, allowing you to recharge and enjoy a healthy work-life balance Why Join blithequark? At blithequark, we are passionate about delivering exceptional service and quality products to our customers. As a Pharmacy Customer Support Specialist, you will have the opportunity to: * Work in a dynamic and fast-paced environment, where no two days are ever the same * Develop strong relationships with network pharmacies and PACE participants, fostering a culture of collaboration and mutual respect * Contribute to the success of our pharmacy operations, ensuring seamless delivery of medications and exceptional customer service * Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, flexible spending options, and paid Time Off * Pursue ongoing learning and development opportunities, enhancing your skills and knowledge in the healthcare industry If you are a motivated and compassionate individual with a passion for delivering exceptional customer service in the healthcare industry, we invite you to apply for the Pharmacy Customer Support Specialist position at blithequark. Please apply including your resume and a cover letter, to. We look forward to hearing from you!