Experienced Full Stack Technical Customer Support Specialist – B2B Product Expert

At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're committed to delivering exceptional support experiences that foster loyalty, trust, and long-term relationships. We're now seeking an experienced and passionate Technical Customer Support Specialist to and help shape the future of customer support. Your Role in Shaping the Future of Customer Support As a Technical Customer Support Specialist at blithequark, you'll be the voice of our customers, advocating for their needs and ensuring their feedback shapes our product and services. You'll be part of a dynamic team that's dedicated to delivering timely and effective guidance to our customers, helping them overcome any challenges they may face. Your expertise will be invaluable in building customer loyalty and trust, and we're excited to have you on board. Your Responsibilities As a Technical Customer Support Specialist, your responsibilities will include: * Being a product expert who provides top-notch customer support and comes up with efficient solutions for any issue * Educating new customers about the product and services * Responding to clients' queries via chats, emails, video conferences, and phone calls * Analyzing support cases and escalating them to the responsible teams when needed What We're Looking For We're seeking a highly skilled and experienced Technical Customer Support Specialist who possesses the following qualities: *2+ years of experience in B2B client-facing roles * Proficiency in written and spoken English (C1), with excellent communication skills * Experience working with Intercom and Zendesk, with a deep understanding of their features and functionalities * Deep analytical thinking with root cause analysis abilities * Tech savvy, detail-oriented approach, and excellent problem-solving skills * Professional and empathetic communication Nice to Have While not essential, the following skills and experiences would be a plus: * Previous experience working with customers from the UK, US, and Europe * Basic understanding of business and financial processes * Knowledge of Spanish, French, or German * Adaptability and flexibility What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. As a Technical Customer Support Specialist, you can expect: *Fully remote, EST working hours, allowing you to work from anywhere in the world *Competitive compensation in USD, with a salary that reflects your skills and experience *Friendly management, with a focus on long-term collaboration and ownership-based culture *Opportunity to work with international companies in various industries, providing a diverse and challenging work environment *Flexible paid time-off policy, allowing you to recharge and maintain a healthy work-life balance If you're passionate about delivering exceptional customer support and shaping the future of customer experience, we'd love to hear from you. to become a part of our dynamic team and help us revolutionize the way businesses interact with their customers. To apply for this exciting opportunity, please submit your resume, cover letter, and any relevant certifications or references. We can't wait to hear from you and learn more about your qualifications and experience. Equal Opportunities Employer blithequark is an equal opportunities employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.