Permit Operations Lead (Fully Remote)

PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction - accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we've powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.We're entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We've raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, bolthires, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates. Who you are? • Construction Permitting Expert: You have extensive hands-on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle.To be successful at this role will require excitement about this space and the construction industry at large. • Customer-Centric: You excel at building and maintaining strong customer relationships, understanding your customers' unique needs, and identifying how PermitFlow can support their success and growth. • Team Player: You're a crucial contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.• Analytical Thinker: Data-driven decision-making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes. What You'll Do:• Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities. • Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.• Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible. • Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements. • Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders. • Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.Qualifications & Fit:• 5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment. • Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions. • Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred.• Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail. • Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs. • Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development. • Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle.• Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions. What We Offer• Competitive salary and meaningful equity in a high-growth company• Comprehensive medical, dental, and vision coverage• Flexible PTO and paid family leave• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership• In-Office Lunch & Dinner Provided• Home office & equipment stipend Apply tot his job