Part-time Nights/Weekends Customer Service Representative (Hybrid/WFH) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with a dynamic team? If so, we invite you to join blithequark's Customer Service team as a Part-time Nights/Weekends Customer Service Representative (Hybrid/WFH). In this role, you will be the face of our company, providing top-notch support to our customers and helping them achieve their goals. About blithequark blithequark is a leading provider of innovative solutions for the home improvement industry. Our cutting-edge platform, acquired by blithequark in 2017, has revolutionized the way businesses manage leads and workflow. With a strong presence in North America, we power over $3 billion in annual sales, making us a trusted partner for some of the largest home improvement businesses in the region. Our full-service contact center in Fort Lauderdale, Florida, is the hub of our customer support operations, where our dedicated team of professionals provides exceptional service to our customers. The Role As a Part-time Nights/Weekends Customer Service Representative, you will be responsible for delivering outstanding customer experiences through inbound and outbound support. You will work in a fast-paced environment, handling multiple calls and tasks simultaneously, while maintaining a positive attitude and providing exceptional service to our customers. Your primary responsibilities will include: * Answering incoming calls and responding to customer requests in a timely and professional manner * Booking appointments for members with a high degree of data accuracy * Maintaining excellent written and verbal communication skills on a consistent basis * Identifying and escalating issues to supervisors as needed * Adapting to fast-changing guidelines and customer needs * Informing clients by explaining procedures, answering questions, and providing information * Maintaining and improving quality results by adhering to standards and guidelines Requirements To be successful in this role, you will need to possess the following qualifications: * High school graduate or G.E.D. * Minimum of one year experience in an inbound/outbound call center or retail environment (preferred) * Excellent oral and written communication skills * Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously * Ability to type at least 25 words per minute (preferred) * Experience in providing exceptional customer service and maintaining established quality requirements * Ability to pass a background check Benefits As a valued member of our team, you will enjoy the following benefits: * Opportunity to work from home (subject to meeting certain criteria and completing a week of in-office onboarding/training) * $15,000 Life Insurance (Company Paid) * 401K plan eligibility after 1 year of service with a company match of up to 4% * Weekly/monthly gift card drawings/contests for meeting goals * Career learning and development programs * Casual dress code Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we strive to create a culture that is inclusive, collaborative, and fun. As a Part-time Nights/Weekends Customer Service Representative, you will be part of a close-knit team that is dedicated to making a difference in the lives of our customers. Compensation and Perks We offer competitive compensation and a range of benefits to support your career growth and well-being. Our compensation package includes: * Competitive hourly rate * Opportunities for career advancement and professional growth * Access to training and development programs * Recognition and rewards for outstanding performance If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please apply and we will contact you if you become selected for a virtual interview. Equal Opportunity Employer blithequark is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process.