Part Time Customer Support Representative for Innovative Software Solutions in the Recreational and Leisure Industry

Introduction to blithequark Imagine being part of a dynamic team that empowers recreational and leisure organizations to thrive through innovative software solutions. At blithequark, we are passionate about providing top-notch support to our customers, ensuring they have an exceptional experience with our products. As a leader in the SaaS industry, we focus on organizational management, administration, and payment processing, making us an ideal place for individuals who are eager to make a difference. Our Rec & Leisure business line is dedicated to helping studios offer online registration, tuition calculation, and payment options for parents of their dance students, and we are now seeking a highly skilled and enthusiastic Part Time Customer Support Representative to. Job Overview This part-time role, requiring 20-29 hours per week, will be the backbone of our customer support team, providing expert assistance to our clients. The ideal candidate will be a self-motivated, detail-oriented individual with a passion for troubleshooting software issues and delivering outstanding customer service. With a flexible schedule that includes required workdays on Tuesdays and Wednesdays, and shifts between 9am and 5pm ET, Monday through Friday, this position offers a unique opportunity for those looking to balance work and personal life. Please note that this is a temporary position expected to conclude on September 30, 2025. Key Responsibilities Provide exceptional customer support through phone, chat, and email, ensuring timely and effective resolutions to client inquiries and issues. Collaborate with the Development and Quality Assurance teams to identify, triage, and resolve system issues, contributing to the continuous improvement of our software. Document frequently asked questions and develop knowledge-based content to enhance our support resources and improve customer experience. Work closely with clients to understand their needs, offering tailored solutions and guidance on how to maximize the use of our software. Maintain accurate records of customer interactions, using this data to inform future support strategies and contribute to the growth of our customer success initiatives. Requirements for Success To excel in this role, you will need to possess strong customer service and analytical skills, with the ability to diagnose and explain complex solutions to both technical and non-technical audiences. Proficiency in Microsoft Office Suite or related software is essential, along with excellent communication and time management skills. A flexible work schedule, including the ability to work on weekends as needed, and a proven track record of outstanding performance and achieving goals, are also crucial for this position. While previous experience in the SaaS or payments industry is preferred, it is not mandatory. What is most important is your passion for delivering exceptional customer service, your ability to learn quickly, and your enthusiasm for working in a dynamic and changing environment. Knowledge and passion for the dance industry are also a plus, as you will be working closely with dance studios and their communities. Essential Qualifications Strong customer service skills with the ability to provide top-notch support via phone, chat, and email. Analytical skills to diagnose and resolve software issues effectively. Excellent communication and time management skills. Ability to work in a fast-paced, dynamic environment and adapt to change. Proficiency in Microsoft Office Suite or related software. Preferred Qualifications Previous experience in the SaaS or payments industry. Knowledge and passion for the dance industry. Experience with customer support software and ticketing systems. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Part Time Customer Support Representative, you will have the opportunity to learn and grow with our company, developing your skills in customer service, software troubleshooting, and team collaboration. Our dynamic and supportive work environment encourages innovation, creativity, and professional development, making it an ideal place to build your career. Work Environment and Company Culture blithequark prides itself on its inclusive, diverse, and authentic workplace culture. We believe in fostering an environment where everyone feels valued, respected, and empowered to contribute their best work. Our team is united by a shared passion for delivering exceptional customer service and making a positive impact on the communities we serve. By joining our team, you will become part of a vibrant and dedicated group of professionals who are passionate about what they do. Compensation, Perks, and Benefits We offer a competitive hourly rate of $20/hr for this part-time position. Additionally, as a valued member of our team, you will have access to a comprehensive benefits program, including medical, dental, and vision insurance options, 100% employer-paid short and long-term disability, basic life insurance, a 401K option with a 100% company match, and flexible paid personal/vacation time. We also celebrate our team's successes and prioritize work-life balance, offering 10 sick days annually, 10 company-paid holidays, and 6 weeks of paid parental leave. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding part-time opportunity, we encourage you to apply for the Part Time Customer Support Representative role at blithequark. Even if you don't meet every single requirement, we welcome applications from diverse candidates who are passionate about delivering exceptional customer service and contributing to the success of our team. Join us in our mission to empower recreational and leisure organizations through innovative software solutions and exceptional customer support. and become part of a dynamic team that values inclusivity, diversity, and excellence in everything we do.