Note: The job is a remote job and is open to candidates in USA. Cymulate is a leader in Adversarial Exposure Validation, providing Continuous Security Validation to enhance cyber-security postures. The Technical Account Manager will own the post-sales technical relationship for strategic accounts, ensuring customers develop effective validation programs and addressing complex technical issues.
Responsibilities
- Own the post-sales technical relationship for a portfolio of strategic accounts — from onboarding through expansion and renewal
- Lead security validation workshops and program reviews, translating platform findings into prioritized, evidence-based risk reduction roadmaps for security leadership
- Help customers move from point-in-time assessments to continuous control validation — shifting their security posture from assumed to verified
- Act as the primary escalation point for complex technical issues — platform integrations, SIEM/SOAR/EDR connectors, API customizations, and environment-specific configurations
- Partner with Sales and SE to identify expansion signals, co-develop commercial strategies, and support upsell and cross-sell motions
- Produce customer-facing strategic outputs: control effectiveness reviews, exposure validation reports, program maturity assessments, and board-ready risk narratives
- Deliver platform demonstrations and technical enablement sessions at all levels — from SOC analysts to CISOs
- Act as the voice of the customer internally — feeding product, engineering, and GTM teams with structured intelligence from the field
- Mentor and contribute to the growth of the broader CS team; model what great looks like
Skills
- Security validation and risk reduction mindset — you think in terms of control effectiveness, attack surface reality, and measurable risk reduction; you help customers understand not just what is exposed, but what it means and what to do about it
- Deep technical range — comfortable working across network and endpoint security architecture, SIEM/SOAR/EDR integrations, cloud environments (AWS, Azure, GCP), scripting and API usage (Python, REST), and enterprise identity/AD environments
- Strategic client presence — proven experience engaging C-suite and senior security leadership; you are credible, concise, and commercially aware in high-stakes conversations. Being able to confidently answer questions like 'What does this report mean to my business? How can I demonstrate value to the board?'
- Customer success instinct — you measure your success by customer outcomes: retention, expansion, advocacy, and program maturity — not ticket closure rate. You will be the customer advocate within the Cymulate family
- Enterprise-grade communication — written and verbal; you can produce a board-ready risk narrative and a detailed technical integration guide with equal quality
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