IT Customer Service Analyst
Job Description:• Provide remote Level 2 technical support to bolthires Colleagues and Clients• Analyze, diagnose, and implement fixes remotely• Handle high priority, high visibility business critical outages and escalations• Provide guidance and aid in the development of Level 1 Helpdesk agents• Collaborate with Leadership, Support teams, and ColleaguesRequirements:• 3+ years of experience with customer support and internal business operations• 3 or more years of management and or supervisory experience coaching, training and developing of staff• Excellent verbal and written communication skills• Ability to be a self-starter and perform tasks within tight time constraints• Excellent customer support skills• Verifiable High School diploma or GED or equivalent experience requiredBenefits:• Affordable medical plan options• 401(k) plan (including matching company contributions)• Employee stock purchase plan• No-bolthires programs for all colleagues including wellness screenings, tobacco cessation and weight management programs• Confidential counseling and financial coaching• Paid time off• Flexible work schedules• Family leave• Dependent care resources• Colleague assistance programs• Tuition assistance• Retiree medical access Apply tot his job