Experienced Work From Home Customer Service Coordinator - Card Account Servicing

Join blithequark, a leading financial institution, as a Work From Home Customer Service Coordinator - Card Account Servicing. As a champion of customer care, you will be the voice of blithequark, providing exceptional service to our valued customers while working from the comfort of your own home. If you're passionate about delivering outstanding customer experiences, have a strong customer focus, and are eager to grow your career, we invite you to. About blithequarkAt blithequark, we're more than just a bank - we're a champion of change.We believe in empowering our associates to be the best people to people, and we're committed to creating a culture that values compassion, empathy, and real solutions. Our Customer Care team is at the heart of this mission, and we're looking for talented individuals like you to join our ranks. More Than Just Training, More About YouAt blithequark, we invest heavily in our associates' growth and development. We believe that our people are our greatest asset, and we're committed to providing the necessary skills and know-how to succeed in their roles and best serve our customers.Through our comprehensive training programs and day-to-day work, you'll have the opportunity to develop your skills in:* Demonstrating ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change* Demonstrating a strong customer focus rooted in empathy* Communicating effectively with peers, management, and customers* Exercising good judgment and independent decision-making skills* Demonstrating exceptional listening, questioning, call control, and de-escalation techniques* Being proactive, having effective time management and organizational skills* Displaying dependability with a solid attendance recordWork from Home Technology RequirementsAs a Work From Home Customer Service Coordinator, you'll need to meet the following technology requirements:* A secure home office environment that is free from background noise and distractions* A reliable private internet connection that is not supplied via cellular data or hotspot* A private network that is password-protected, with ownership or line of sight to every device on the network* Internet service provided by Cable or Fiber Internet Service Providers (ISP)* Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions* ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred* To validate ISP speeds from a Chrome browser, go to www.bolthires.com, type Speed Test, and run from the bolthires landing page* Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are metWork from Home Location RequirementsThis role is 100% work from home, and we're unable to consider applicants who do not meet the required blithequark Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. More Benefits, More Health, More Wealth, and More LifeAt blithequark, we believe in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits, and you might be onto something. Some of the benefits we offer include:* Medical, Dental, Vision, Prescription coverage Day 1* Flexible Schedule Options* Paid Time Off* Wellbeing offerings such as backup childcare and Mental Wellness support* Tuition Reimbursement* Paid Training and Development offered quarterly* Flexible Spending Account* Life Insurance* Disability Insurance* 401 K and Stock Purchase PlanWork & Culture at blithequarkAt blithequark, we strive to attract the best people to give them the opportunity to be great.We believe in the Power of one, and we're committed to creating a culture that values diversity, inclusion, and compassion. Our associates are our greatest asset, and we're committed to providing the necessary resources and support to help them succeed. Compensation and BenefitsThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount blithequark is willing to pay at the time of this posting.Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. Remote (Regardless of Location): $43,680 - $43,680 for Customer Service CoordinatorRichmond, VA: $43,680 - $43,680 for Customer Service CoordinatorCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.Eligibility and Equal Opportunityblithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.If you're passionate about delivering outstanding customer experiences and have a strong customer focus, we invite you to apply for this exciting opportunity. Please visit our website to learn more about this role and to. We look forward to hearing from you!