Experienced Order to Cash Customer Service Representative – Delivering Exceptional Customer Experience in a Dynamic Remote Environment

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark, a leading publisher of casebooks, study aids, and other legal education materials, is seeking an experienced Order to Cash Customer Service Representative to join our dynamic team. As a key member of our West Academic Customer Service team, you will play a vital role in providing top-notch customer service, processing orders, handling returns, and supporting our customers and resellers through excellent communication and technical support.If you're a team player with a strong attention to detail, excellent communication skills, and a customer-centric approach, we want to hear from you! About blithequarkblithequark is a growth-oriented organization dedicated to providing the best available legal education materials to our current and prospective customers. As a remote-friendly company, we offer a flexible work environment that allows you to work from the comfort of your own home or our Eagan, MN location. Our team is passionate about transforming education through innovative technology, and we're committed to helping you reach your full potential.Primary Duties and ResponsibilitiesAs an Order to Cash Customer Service Representative, you will be responsible for:* Processing orders from customers via phone, fax, email, and other channels* Verifying all information is correct and complete, ensuring accuracy in entering purchase orders* Proactively contacting customers, sales, and account management teams to find missing or incomplete information* Researching customer shipping issues and providing prompt resolution* Accepting credit card payments* Ensuring timely and accurate order returns processing* Providing professional, courteous service to customers, resolving issues on the first contact* Assisting customers with billing, shipping, and returns issues, ensuring resolution to customer satisfaction* Assisting customers with product use, including basic technical troubleshooting* Identifying and escalating issues to the proper manager in a timely mannerRequired Minimum Education and/or Experience* 2-year degree preferred, especially in a business-related field (accounting, sales, marketing, or similar)* 1-year previous work experience in a related field preferred* Must have some experience with direct customer interaction, over the phone and in writing* Must have some experience working with varied technologyRequired Knowledge, Skills, and Abilities* Strong attention to detail; thorough* Strong communication skills, verbal and written* Strong listening skills and ability to understand customer issues* Strong customer service focus – desire to get it right for the customer* Ability to problem-solve and think critically, including in relation to technology* Ability to multi-task and work in a fast-paced environment* Must be proficient with MS Office* NetSuite experience a plus* Desire to grow and expand abilitiesThrive Beyond the Basics:Our Perks PackageWe believe your dedication deserves more than just a paycheck.That's why we offer a comprehensive perks package designed to support your well-being and fuel your passions. Here's a taste of what awaits you:* CompetitiveBenefits: Health, dental, vision, and life insurance plans to keep you and your loved ones covered. Plus, a healthy contribution to your 401(k) retirement savings. * Work-Life Harmony: We prioritize a healthy balance. Enjoy generous paid time off, including vacation, sick leave, volunteer, and other "personal" days, to recharge and explore your interests.* Wellness Programs: Stay healthy and happy with an on-site fitness facility in our HQ, discounts on gym memberships, and wellness initiatives to support your physical and mental well-being. * Continuous Learning Opportunities: As an education company, we believe in the power of learning. Access our extensive library of educational resources, courses, and workshops to enhance your skills and knowledge in both professional and personal development areas. * Flexible Work Arrangements: We understand the importance of work-life balance.Enjoy flexible work hours and remote work options, allowing you to manage your schedule and responsibilities effectively. * Opportunities for Growth andAdvancement: We're committed to helping you reach your full potential. Benefit from opportunities for career growth and advancement through mentorship programs, volunteer opportunities, performance evaluations, and ongoing feedback/coaching sessions. * Employee Assistance Program: Life can be unpredictable, and we're here to support you through challenging times.Access our employee assistance program for confidential counseling, legal assistance, and other support services. * And More! At blithequark, we believe that investing in our employees leads to mutual success. Join us and be part of a passionate team dedicated to transforming education through innovative technology. We welcome candidates from all backgrounds to apply and help us build a diverse and inclusive workforce. Equal Opportunity Employerblithequark is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! to join our dynamic team as an Order to Cash Customer Service Representative.