Experienced Weekend Customer Service/Dispatch Representative – Delivering Exceptional Customer Experiences at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking an experienced Weekend Customer Service/Dispatch Representative to in Round Rock, TX. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive the highest level of service and support. About blithequarkblithequark is a leading provider of innovative solutions in the HVAC/Refrigeration Industry.Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. We are proud to offer a dynamic work environment that fosters growth, learning, and teamwork. Key Responsibilities:As a Weekend Customer Service/Dispatch Representative, you will be responsible for:* Answering incoming phone calls from customers and assisting calls or routing calls to the appropriate person in a timely and professional manner* Maintaining good customer relations through effective communication, empathy, and problem-solving skills* Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, Chat, and other channels (including billing inquiries, technician ETA, scheduling issues, and general company product and service questions)* Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues to ensure customer satisfaction* Maintaining accurate and up-to-date customer records by updating account information* Accurately dispositions calls and maintains a high level of productivity in a fast-paced environment* Continually maintaining a working knowledge of all blithequark products, services, and promotions to provide expert advice and support to customers* Working to improve accuracy in scheduling and speed of response to meet customer expectations* Reliable attendance and on-time job performance are essential in this role* Performing similar/other duties as needed or assigned to support the team and achieve business objectives* Able to work evening and weekends, including rotating shifts as required* Ability to multitask and work in a fast-paced environment with minimal supervisionQualifications:To succeed in this role, you will need:* High school diploma or equivalent with 1 year of experience working in customer service or another customer-facing environment* Experience or training in the use of computers and related systems in an administrative office environment* Ability to multitask and work effectively in a fast-paced and constantly changing work environment with minimal supervision* Excellent customer-service, communication, and interpersonal skills to interact with customers and colleagues in a pleasant, business-like, and customer-focused manner* Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns* Ability to work effectively in both a team and an independent environment, with a strong focus on collaboration and teamwork* Ability to make decisions based on established guidelines and procedures, with a willingness to take ownership and make decisions regarding customer satisfaction* Effective organizational and time-management skills to prioritize work based on service demands and meet customer expectations* An understanding and knowledge of the HVAC/Refrigeration Industry is an asset, but not requiredBenefits:As a valued member of the blithequark team, you will enjoy:* Comprehensive health insurance to ensure your well-being and peace of mind* Dental insurance to protect your smile and overall health* Vision insurance to safeguard your vision and eye health* Paid Time Off (PTO) to recharge and enjoy your personal timeWhat We Offer:At blithequark, we are committed to providing a dynamic work environment that fosters growth, learning, and teamwork.We offer:* Opportunities for career growth and professional development* A collaborative and supportive team environment* A comprehensive benefits package to ensure your well-being and peace of mind* A competitive salary and bonus structure to recognize your contributions* A fun and inclusive company culture that values diversity, equity, and inclusionIf you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunity:blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.