Experienced Weekend After Hours Customer Service/Dispatch Representative – Delivering Exceptional Customer Experiences at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further! blithequark is seeking an experienced Weekend After Hours Customer Service/Dispatch Representative to in Round Rock, TX. As a key member of our customer service team, you will be the face of blithequark, handling customer inquiries, resolving issues, and providing top-notch support to our valued customers. If you're a people person with excellent communication skills, a knack for problem-solving, and a passion for delivering exceptional customer experiences, we want to hear from you!About blithequarkblithequark is a leading provider of innovative solutions in the HVAC/Refrigeration Industry. Our mission is to deliver exceptional customer experiences, build long-lasting relationships, and provide top-notch support to our customers. We're a dynamic and growing company that values innovation, teamwork, and customer satisfaction. Key ResponsibilitiesAs a Weekend After Hours Customer Service/Dispatch Representative, you will be responsible for:* Answering incoming phone calls from customers and assisting calls or routing calls to the appropriate person* Maintaining good customer relations and resolving customer concerns, complaints, and questions in a timely and professional manner* Handling a variety of customer inquiries, including billing, scheduling, and product/service questions* Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues* Maintaining accurate customer records and updating account information* Accurately dispositions calls and continually maintains working knowledge of all company products, services, and promotions* Working to improve accuracy in scheduling and speed of response* Reliable attendance and on-time job performance* Performing similar/other duties as needed or assigned* Able to work evening and weekends* Ability to multitask and work in a fast-paced environmentQualificationsTo be successful in this role, you will need:* High school diploma or equivalent with 1 year experience working in customer service or another customer-facing environment* Experience or training in the use of computers and related systems in an administrative office environment* Excellent customer-service, communication, and interpersonal skills* Effective communication skills to communicate with customers and to resolve customer issues, complaints, or concerns* Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner* Ability to work effectively in both a team and an independent environment* Ability to make decisions based on established guidelines and procedure* Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence* Effective organizational and time-management skills.Must be able to prioritize work based on service demands* An understanding and knowledge of the HVAC/Refrigeration Industry is an asset* Able to multitask and work in a fast-paced environmentBenefitsAs a valued member of our team, you will enjoy:* Comprehensive health insurance* Dental insurance* Vision insurance* Paid Time Off (PTO)What We OfferAt blithequark, we offer a dynamic and supportive work environment that fosters growth, learning, and innovation. As a Weekend After Hours Customer Service/Dispatch Representative, you will have the opportunity to:* Develop your customer service skills and expertise* Work with a talented and dedicated team of professionals* Contribute to the success of a leading company in the HVAC/Refrigeration Industry* Enjoy a comprehensive benefits package and competitive compensation* Pursue career growth opportunities and professional developmentIf you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you!to as a Weekend After Hours Customer Service/Dispatch Representative at blithequark.