Experienced Technical Support Specialist – Live Chat Expertise for Remote Customer Service Excellence
Are you passionate about delivering exceptional technical support and ready to take your customer service skills to the next level? Do you thrive in a dynamic, fast-paced environment where no two conversations are ever the same? If so, we invite you to join the team at blithequark as a Technical Support Specialist, specializing in live chat support. Our mission is to revolutionize the way we interact with customers, and we're looking for talented individuals like you to help us achieve this vision. About blithequarkAt blithequark, we're not just a company – we're a community of innovators, thinkers, and problem-solvers dedicated to making a positive impact on the world.We believe that customer service is not just about resolving issues, but about building relationships, understanding needs, and delivering solutions that exceed expectations. Our team is passionate about creating a culture of excellence, where every interaction is an opportunity to make a difference. The RoleAs a Technical Support Specialist at blithequark, you'll be the first point of contact for both existing and potential customers, providing expert assistance and resolving queries related to our tech products and services.You'll use live chat to guide customers through troubleshooting steps, help them utilize our products effectively, and provide personalized support that leaves a lasting impression. Key Responsibilities:* Serve as the first point of contact for customers, responding to live chat inquiries in a timely and professional manner* Provide expert technical support and resolve queries related to blithequark's tech products and services* Use live chat to guide customers through troubleshooting steps and help them utilize our products effectively* Collaborate with internal teams to resolve complex issues and escalate concerns when necessary* Stay up-to-date with product knowledge and technical developments to ensure accurate and informed support* Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scoresRequirements:* Access to a device capable of handling social media and website chat functions (phone, tablet, laptop)* Ability to work independently and follow detailed instructions* Minimum commitment of 10 hours per week* Reliable internet connection* Strong communication and interpersonal skills* Ability to work in a fast-paced, dynamic environment* Strong problem-solving and analytical skills* Proficiency in live chat software and technical support tools* Experience in customer service or technical support (desired but not required)PreferredQualifications:* Previous experience in live chat support or customer service* Technical knowledge of blithequark's products and services (desired but not required)* Familiarity with CRM software and technical support tools* Experience working in a remote or virtual environment* Strong language skills (English) and ability to communicate effectively with customers from diverse backgroundsSkills and Competencies:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work independently and follow detailed instructions* Strong technical skills, including proficiency in live chat software and technical support tools* Ability to work in a fast-paced, dynamic environment* Strong language skills (English) and ability to communicate effectively with customers from diverse backgrounds* Ability to adapt to changing priorities and deadlines* Strong customer service skills, including empathy, patience, and a positive attitudeCareer Growth Opportunities and LearningBenefits:* Opportunities for professional growth and development, including training and mentorship programs* Collaborative and dynamic work environment that encourages innovation and creativity* Flexible scheduling and remote work options to support work-life balance* Access to cutting-edge technology and tools to enhance productivity and efficiency* Opportunities to work on high-profile projects and contribute to the success of blithequarkWork Environment and Company Culture:* blithequark is a fully remote company, welcoming candidates from all over the globe* We value diversity, equity, and inclusion, and strive to create a culture that reflects these values* Our team is passionate about creating a culture of excellence, where every interaction is an opportunity to make a difference* We prioritize work-life balance and offer flexible scheduling and remote work options to support our team members' well-beingCompensation, Perks, andBenefits:* Competitive hourly rate of $35 per hour* Opportunities for professional growth and development, including training and mentorship programs* Flexible scheduling and remote work options to support work-life balance* Access to cutting-edge technology and tools to enhance productivity and efficiency* Opportunities to work on high-profile projects and contribute to the success of blithequarkIf you're ready to take your customer service skills to the next level and join a team dedicated to excellence, !Please through our website including your resume, cover letter, and any relevant certifications or experience. We can't wait to hear from you!