Experienced Technical Project Manager for Live Chat Implementation and Integration – Intercom Technology Expertise

Introduction to blithequark and the Live Chat Implementation Project At blithequark, we are pioneers in leveraging cutting-edge technology to enhance customer experience and drive business growth. As part of our ongoing efforts to innovate and improve our services, we are embarking on an exciting Live Chat implementation project. This initiative aims to integrate Intercom technology into our systems, enabling real-time communication with our clients and fostering a more personalized and responsive support environment. We are seeking a highly skilled and experienced Technical Project Manager to lead this project from conception to successful implementation. Project Overview and Objectives The primary objective of this project is to review, plan, and execute the seamless integration of Intercom's Live Chat technology into our existing infrastructure. This will involve a thorough review of the project document, assessing the current state of our systems, identifying potential integration points, and developing a comprehensive strategy for implementation. The ideal candidate will have a deep understanding of Intercom technology and experience with similar Live Chat implementation projects. Key Responsibilities Conduct a detailed review of the project document to understand the scope, requirements, and timelines of the Live Chat implementation project. Assess the current technical infrastructure at blithequark to identify potential challenges and opportunities for integrating Intercom's Live Chat technology. Develop a comprehensive project plan, including milestones, deadlines, and resource allocation, to ensure the successful implementation of the project. Collaborate with cross-functional teams, including IT, customer support, and marketing, to ensure that the Live Chat implementation aligns with business objectives and enhances customer experience. Provide technical expertise and guidance on the integration of Intercom technology, ensuring that it is properly configured and optimized for our specific use case. Manage and troubleshoot any technical issues that arise during the implementation process, ensuring minimal disruption to our operations. Conduct thorough testing and quality assurance to ensure that the Live Chat system meets our requirements and functions as expected. Develop training materials and conduct workshops to educate our staff on the effective use of the new Live Chat system. Monitor the performance of the Live Chat system post-implementation, gathering feedback from users and identifying areas for improvement. Essential Qualifications To be considered for this role, you must have: A minimum of 3 years of experience in managing technical projects, preferably in the field of customer support or IT. Proven experience with Live Chat implementation projects, specifically with Intercom technology. Strong technical skills, including proficiency in programming languages and experience with API integrations. Excellent project management skills, with the ability to plan, coordinate, and execute complex projects. Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and develop creative solutions. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate technical information to non-technical stakeholders. Preferred Qualifications While not essential, the following qualifications are highly desirable: A bachelor's degree in Computer Science, Information Technology, or a related field. Certifications in project management, such as PMP or Agile. Experience with other customer support technologies, such as helpdesk software or CRM systems. Knowledge of cloud-based technologies and experience with cloud migration projects. Familiarity with IT service management frameworks, such as ITIL. Skills and Competencies To succeed in this role, you will need to possess a unique combination of technical, business, and interpersonal skills. These include: Technical expertise: A deep understanding of Intercom technology and experience with Live Chat implementation projects. Project management skills: The ability to plan, coordinate, and execute complex projects, with a focus on timelines, budgets, and resource allocation. Analytical and problem-solving skills: The ability to troubleshoot technical issues, analyze data, and develop creative solutions to complex problems. Communication and interpersonal skills: The ability to collaborate with cross-functional teams, communicate technical information to non-technical stakeholders, and provide training and support to end-users. Adaptability and flexibility: The ability to adapt to changing project requirements, priorities, and timelines, with a focus on delivering high-quality results in a fast-paced environment. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Technical Project Manager for Live Chat implementation, you will have access to a range of career growth opportunities and learning benefits, including: Professional development training and certifications, such as project management or IT service management. Mentorship and coaching from experienced professionals in the field. Opportunities to work on complex and challenging projects, with a focus on innovation and creativity. A collaborative and dynamic work environment, with a focus on teamwork and knowledge sharing. Access to the latest technologies and tools, with a focus on staying up-to-date with industry trends and developments. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. Our work environment is dynamic, collaborative, and fast-paced, with a focus on innovation, creativity, and teamwork. We believe in empowering our employees to take ownership of their work, with a focus on autonomy, accountability, and continuous learning. As a Technical Project Manager for Live Chat implementation, you will be part of a talented and dedicated team, with access to a range of perks and benefits, including: A competitive salary and benefits package. A flexible and remote work arrangement, with a focus on work-life balance. Access to a range of wellness and mental health programs, with a focus on employee well-being. A collaborative and dynamic work environment, with a focus on teamwork and knowledge sharing. Opportunities to participate in company-wide initiatives and events, with a focus on community engagement and social responsibility. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a focus on rewarding our employees for their hard work and dedication. As a Technical Project Manager for Live Chat implementation, you can expect: A competitive salary, with a focus on market rates and industry standards. A range of benefits, including health insurance, retirement planning, and paid time off. Access to a range of perks, including flexible work arrangements, remote work options, and professional development opportunities. A dynamic and collaborative work environment, with a focus on teamwork, knowledge sharing, and continuous learning. Opportunities to participate in company-wide initiatives and events, with a focus on community engagement and social responsibility. Conclusion If you are a motivated and experienced Technical Project Manager, with a passion for Live Chat implementation and Intercom technology, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the chance to work on complex and challenging projects, with a focus on innovation, creativity, and customer experience. You will be part of a dynamic and collaborative work environment, with access to a range of perks, benefits, and career growth opportunities. Don't miss out on this chance to and take your career to the next level. to become a part of the blithequark family and contribute to our mission of delivering exceptional customer experiences through cutting-edge technology.