Experienced Technical Customer Support Specialist – Smart Home Automation Solutions for Hospitality Industry
Are you passionate about delivering exceptional customer experiences and troubleshooting complex technical issues? Do you have a knack for explaining technical concepts in simple terms and a passion for staying up-to-date with the latest smart home automation technologies? If so, we invite you to join blithequark, a leading B2B SaaS provider revolutionizing the hospitality industry with innovative solutions. At blithequark, we empower hotels, vacation rentals, and property managers to automate operations, enhance guest experiences, and drive growth.Our cutting-edge platform is designed to streamline day-to-day processes, and we're looking for a skilled Technical Customer Support Specialist to. As a key member of our support team, you'll play a vital role in ensuring our customers receive timely and effective technical support, helping them to integrate their hardware with our Lynx software. About blithequarkblithequark is a dynamic and innovative company that's changing the face of the hospitality industry. Our mission is to provide solutions that make a real difference in the lives of our customers, and we're committed to delivering exceptional customer experiences.With a focus on automation, guest experience, and growth, we're constantly pushing the boundaries of what's possible. Role DescriptionAs a Technical Customer Support Specialist, you'll be responsible for providing technical support and troubleshooting for hardware and software issues related to our smart home automation solutions. This includes:* Providing technical support and troubleshooting for hardware and software issues, ensuring timely resolution and customer satisfaction. * Assisting customers in connecting hardware devices to smart applications, guiding them through setup and configuration processes.* Assisting customers with technical issues via email, chat, and phone. * Providing excellent customer service and ensuring satisfaction. * Escalating complex issues and maintaining accurate documentation. * Experience with Hardware/IoT devices, ideally Smart home Devices like Smart Lock, sensors, etc. * Working time zone: EST / CST / PST* Familiarity with SAAS productsKey Responsibilities* Provide technical support and troubleshooting for hardware and software issues related to our smart home automation solutions.* Assist customers in connecting hardware devices to smart applications, guiding them through setup and configuration processes. * Assist customers with technical issues via email, chat, and phone. * Provide excellent customer service and ensure satisfaction. * Escalate complex issues and maintain accurate documentation. * Experience with Hardware/IoT devices, ideally Smart home Devices like Smart Lock, sensors, etc. * Work time zone: EST / CST / PST* Familiarity with SAAS productsEssential Qualifications* 1 year of experience in Technical Customer Support, preferably in the Hospitality SaaS or Property Management Systems (PMS) industry.* Strong technical knowledge of hardware and software issues related to smart home automation solutions. * Excellent communication and problem-solving skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Familiarity with SAAS products and experience with Hardware/IoT devices. Preferred Qualifications* Experience with smart home devices, such as Smart Lock, sensors, etc. * Knowledge of Property Management Systems (PMS) and Hospitality SaaS platforms. * Experience with customer support software and tools.* Certification in technical support or customer service. Skills and Competencies* Strong technical knowledge of hardware and software issues related to smart home automation solutions. * Excellent communication and problem-solving skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Familiarity with SAAS products and experience with Hardware/IoT devices. * Strong customer service skills and ability to ensure customer satisfaction. * Ability to escalate complex issues and maintain accurate documentation.Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers. As a Technical Customer Support Specialist, you'll have the opportunity to:* Develop your technical knowledge and skills in smart home automation solutions. * Work with a dynamic and innovative team to deliver exceptional customer experiences. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Collaborate with cross-functional teams to drive business growth and innovation.Work Environment and Company Cultureblithequark is a remote-friendly company that values flexibility and work-life balance. As a Technical Customer Support Specialist, you'll have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on collaboration, innovation, and customer-centricity, and we're committed to creating a positive and inclusive work environment. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Salary: $* Benefits:* Perks:* Paid time off:* Professional development opportunities:If you're passionate about delivering exceptional customer experiences and troubleshooting complex technical issues, we invite you to apply for this exciting opportunity.Please submit your resume and cover letter to. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Disclaimerblithequark is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time.