Executive Customer Relations Business Analyst – Remote Opportunity at blithequark

Are you a detail-oriented and analytical professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Executive Customer Relations Business Analyst, working remotely from the comfort of your own home in the United States, specifically in North Carolina. As a key member of our team, you will play a vital role in driving process improvements and efficiencies that enhance the customer journey.Your expertise in data analysis, business intelligence, and reporting will help us make data-driven decisions that drive business growth and customer satisfaction. About blithequarkblithequark is a leading [industry/sector] company that is committed to delivering exceptional customer experiences through innovative solutions and cutting-edge technology. Our team of passionate professionals is dedicated to making a positive impact on our customers' lives, and we're looking for like-minded individuals to join our ranks.Job SummaryAs an Executive Customer Relations Business Analyst, you will be responsible for reviewing customer cases, conducting research, and analyzing data to develop recommended strategies for process improvement and efficiencies. You will work closely with our leadership team to develop and implement strategies that drive business growth and customer satisfaction. Key Responsibilities* Review customer cases, perform research, and analyze data to develop recommended strategies for process improvement and efficiencies* Use customer case data, observations, and reporting to gain a clear understanding of the customer's journey and identify areas for improvement* Conduct research, interpret results, and translate findings into easy-to-understand reports or presentations for leadership* Provide leadership team insights with process or improvement strategies* Work closely with the ECR leadership to develop and implement strategies based on recommendations* Review customer cases, interpret the life cycle, provide root cause analysis, and make recommendations on improvements* Analyze data for trends and patterns, developing actionable recommendations and reporting that are shared with key stakeholdersMinimum Requirements* High School or GED* 1-2 years of contact center experience* 2-3 years of customer service experience* 1-2 years of experience in data analytics, performance reportingPreferred Qualifications* Demonstrated experience in data validation* Experience with business intelligence and reporting tools* Demonstrated ability to create analytic designs and perform quantitative analysis* Experience in analytics implementation* Proven skill level in Excel, including pivot tables, power pivot, V-lookup, and dynamic charts* Proven skill level in PowerPointWhat We Offer* Competitive salary range: $49,700.00 - $82,800.00 annually* Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience* Comprehensive benefits package, including health, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Opportunities for career growth and professional development* Collaborative and dynamic work environmentWork Environment and Company CultureAt blithequark, we value diversity, equity, and inclusion.We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. Compensation and BenefitsOur compensation and benefits package is designed to support your overall well-being and career growth. We offer a competitive salary range, comprehensive benefits package, and opportunities for career advancement. If you're a motivated and analytical professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.Please submit your resume and cover letter to. We can't wait to hear from you! Equal Opportunity Employerblithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Qualified Applicants with Arrest or Conviction RecordsQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe's India and Jobgether.com PartnershipThis offer has been enriched by Jobgether.com and got a 75% flex score.