Experienced Technical Customer Care Specialist - Night Shift - Remote

Are you a customer-centric individual with a passion for delivering exceptional technical support? Do you thrive in a fast-paced environment where no two customer interactions are the same? If so, we invite you to join blithequark's dynamic team as a Technical Customer Care Specialist on our night shift. As a key member of our customer support team, you will play a vital role in ensuring our customers receive top-notch technical guidance and support, empowering them to get the most out of our e-commerce products.About blithequarkblithequark is a leading innovator in the e-commerce industry, dedicated to providing cutting-edge solutions that revolutionize the way businesses operate. Our mission is to empower our customers with the tools and support they need to succeed, and we're looking for talented individuals like you to. As a remote worker, you'll have the flexibility to work from the comfort of your own space, while still being part of a dynamic and collaborative team. Key ResponsibilitiesAs a Technical Customer Care Specialist, you will be responsible for:* Providing technical guidance and support to customers via written English, ensuring they receive the help they need to resolve their queries and issues.* Acting as a liaison between customers and our product and technical teams, translating customer needs into technical language and vice versa. * Resolving customer complaints efficiently and professionally, ensuring a positive experience for our customers. * Maintaining accurate records of customer interactions, transactions, and feedback, providing valuable insights into our customer service process. * Providing feedback on the effectiveness and efficiency of our customer service process, helping us to continuously improve and refine our support services.RequirementsTo succeed in this role, you'll need:* A passion for exceptional customer support, with a focus on exceeding customer expectations and delighting them. * Advanced written English proficiency, enabling you to communicate effectively with customers and colleagues. * Adaptability to work flexible hours, including night shifts, with a willingness to adjust to changing priorities and deadlines. * Professionalism and composure when dealing with stressed or upset customers, maintaining a calm and empathetic demeanor.* Strong interpersonal skills, with a passion for helping others and building relationships. * A minimum of 1-year work experience, preferably in IT, with a strong understanding of technical concepts and terminology. * Bonus skills: Proficiency in HTML and CSS is a plus, as is experience in customer-centric roles. * Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering. BenefitsAs a Technical Customer Care Specialist at blithequark, you'll enjoy:* The opportunity to work remotely from the comfort of your own space, with the flexibility to create a work environment that suits your needs.* Provision of necessary equipment for remote work, ensuring you have the tools you need to succeed. * Daily self-learning time, with the company covering a percentage of course tuition fees as needed, to support your professional growth and development. * Exposure to licensed and cutting-edge technology tools, including Intercom, ChatGPT, Notion, Jira, Canny, and bolthires Workspace. * Opportunities for professional growth and development as we continue to expand and innovate. * Gain valuable insight into the software development process, with the chance to work closely with our product and technical teams.* Supplemental health insurance coverage, providing peace of mind and financial security. Career Growth OpportunitiesAt blithequark, we're committed to supporting the growth and development of our team members. As a Technical Customer Care Specialist, you'll have the opportunity to:* Develop your technical skills and knowledge, with access to training and development programs. * Take on new challenges and responsibilities, with opportunities to move into leadership roles or specialized areas of the business.* Collaborate with our product and technical teams to develop new products and services, driving innovation and growth. * Contribute to our company culture, shaping the way we work and interact with each other. Work Environment and Company CultureAt blithequark, we value a collaborative and inclusive work environment, where everyone feels welcome and supported. Our company culture is built on:* Open communication and transparency, with regular feedback and check-ins. * A focus on customer satisfaction and loyalty, with a commitment to delivering exceptional support and service.* A passion for innovation and growth, with a willingness to take calculated risks and try new things. * A commitment to diversity and inclusion, with a focus on creating a workplace that reflects the communities we serve. If you're a motivated and customer-focused individual with a passion for technical support, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you and exploring how you can contribute to our team's success.Note:This job posting is for a remote position, and all applicants must be willing to work from home or a remote location.