Experienced Senior Product Manager, Technical - Large Language Models & Chat Platforms, Leading Innovative Customer Support Solutions at blithequark

Introduction to blithequark and the Industry At blithequark, we are revolutionizing the way customer support is delivered through the strategic application of technology, particularly in the realms of Large Language Models (LLMs) and chat platforms. As a leader in innovative customer support solutions, we are seeking an exceptionalSenior Product Manager, Technical, to spearhead our chat platform, LLM applications, and roadmap initiatives. This pivotal role will be instrumental in transforming customer support through AI/ML solutions that anticipate customer needs and redefine industry standards.Job Overview We are looking for a highly skilled and innovative Product Manager, Technical, to lead our chat platform and LLM applications across blithequark's portfolio, including Ring, Blink, Key, and Sidewalk. The successful candidate will partner closely with our Technical Program Manager to deliver cohesive, intuitive LLM-powered experiences that enhance customer support and redefine industry standards. If you have a passion for leveraging technology to drive customer satisfaction and operational efficiency, we encourage you to apply for this exciting opportunity.Key Responsibilities Strategic Vision & Roadmap Development: Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across blithequark's portfolio. LLM Integration: Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service. Cross-Functional Leadership: Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences.Technology Selection: Evaluate and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs. Data-Driven Decision Making: Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes. User-Centric Design: Ensure all chat and LLM features meet customer needs through rigorous user research and testing. Technical Specifications: Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning.A Day in the Life As aSenior Product Manager, Technical, at blithequark, your day will be filled with exciting challenges and opportunities. You will: Lead product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions. Collaborate with engineering leads to refine technical approaches for implementing conversational AI features. Review performance metrics of existing LLM applications and recommend enhancements. Present product roadmap updates to leadership, showcasing impact on customer satisfaction and operational efficiency.Work with your Technical Program Manager partner to ensure seamless execution of the product vision across multiple workstreams. Engage with data science teams to improve LLM model performance and accuracy. Partner with stakeholders to align on shared LLM initiatives and ensure consistent implementation. About the Team You will join blithequark's innovative product team, dedicated to transforming customer experiences through strategic application of technology. Working alongside passionate problem-solvers, you will help redefine industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support, all while maintaining our commitment to customer privacy, security, and product expertise.Essential Qualifications 5+ years of product or program management, product marketing, business development, or technology experience. Experience with feature delivery and tradeoffs of a product. Bachelor's degree in a relevant field. Experience owning/driving roadmap strategy and definition. Experience with end-to-end product delivery. Experience contributing to engineering discussions around technology decisions and strategy related to a product. Experience managing technical products or online services.Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning. Preferred Qualifications Experience in using analytical tools, such as Tableau, Qlikview, QuickSight. Experience in building and driving adoption of new tools. Skills and Competencies To be successful in this role, you will possess: Strong technical acumen and understanding of AI/ML technologies. Excellent communication and collaboration skills. Ability to drive strategic vision and roadmap development.Strong data analysis and problem-solving skills. Experience with agile development methodologies. Strong leadership and influencing skills. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As aSenior Product Manager, Technical, you will have access to: Opportunities for career advancement and professional growth. Training and development programs to enhance your skills and knowledge. A collaborative and dynamic work environment that fosters innovation and creativity.Access to cutting-edge technologies and tools. A culture that values diversity, equity, and inclusion. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and dynamic work environment. Our company culture is built on the principles of: Customer obsession. Ownership and accountability. Invent and simplify. Are right, a lot. Learn and be curious. Hire and develop the best. Insist on the highest standards. Think big. Bias for action. Frugality. Earn trust. Dive deep. Have backbone; disagree and commit.Deliver results. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes: A base salary range of $136,100/year to $235,200/year, depending on location and experience. Equity, sign-on payments, and other forms of compensation. A full range of medical, financial, and/or other benefits. Opportunities for career advancement and professional growth. A collaborative and dynamic work environment that fosters innovation and creativity. Conclusion If you are a motivated and innovative product leader with a passion for leveraging technology to drive customer satisfaction and operational efficiency, we encourage you to apply for this exciting opportunity.As aSenior Product Manager, Technical, at blithequark, you will have the chance to make a significant impact on our customers and our business, while growing your career and developing your skills in a dynamic and inclusive work environment. to and help us revolutionize the way customer support is delivered!