Senior Customer Solutions Specialist – Private Markets Industry Expert (Remote – Luxembourg)

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a revolutionary tech company transforming the private markets industry, as a Senior Customer Solutions Specialist. At blithequark, we're committed to empowering our customers with unparalleled access and transparency. As a trusted partner to high-value clients, you'll play a pivotal role in shaping their success stories. With a strong focus on customer satisfaction, you'll leverage your expertise to resolve complex issues, drive user adoption, and foster long-lasting relationships. About blithequark blithequark is a trailblazing company that's redefining the private markets industry. Our innovative platform has captured the attention of forward-thinking investors, private equity firms, and financial institutions. As a key member of our team, you'll be part of a dynamic ecosystem that's pushing the boundaries of what's possible. Key Responsibilities As a Senior Customer Solutions Specialist, you'll be responsible for: * Delivering exceptional technical assistance via email, phone, Zoom, and chat to ensure customer success * Developing deep expertise in the platform and private markets industry to guide users across core product areas * Acting as a trusted advisor to private equity clients, strengthening relationships and driving user satisfaction * Collaborating closely with Customer Success, Product, and Engineering to resolve complex issues and improve customer experience * Leading onboarding support, conducting client meetings, and assisting with implementation as needed * Advocating for customers by sharing feedback to influence product roadmap and feature improvements * Handling high-impact support cases independently, managing escalations and maintaining high CSAT scores * Supporting team growth by mentoring peers and contributing to an inclusive, knowledge-sharing culture Essential Qualifications To succeed in this role, you'll need: * A bachelor's degree in a relevant field (e.g., business, finance, computer science) * At least 3 years of experience in customer-facing roles, preferably in the private markets industry * Proven track record of delivering exceptional customer experiences and driving user adoption * Strong technical skills, including proficiency in software applications and platforms * Excellent communication, problem-solving, and interpersonal skills * Ability to work independently and collaboratively as part of a remote team Preferred Qualifications While not essential, the following qualifications will make you a strong candidate: * Master's degree in a relevant field * Experience working with private equity firms, financial institutions, or investment companies * Familiarity with cloud-based platforms and software applications * Certification in customer success, sales, or a related field * Fluency in multiple languages (e.g., English, French, German) Skills and Competencies To excel in this role, you'll need to possess: * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work independently and collaboratively as part of a remote team * Strong technical skills, including proficiency in software applications and platforms * Customer-centric mindset and passion for delivering exceptional experiences * Adaptability and flexibility in a fast-paced environment * Strong time management and organizational skills Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting your growth and development. As a Senior Customer Solutions Specialist, you'll have access to: * Regular training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Opportunities to take on new challenges and responsibilities * Collaborative and inclusive work environment that fosters knowledge-sharing and innovation Work Environment and Company Culture As a remote-first company, we offer a flexible and autonomous work environment that allows you to work from anywhere. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the private markets industry. We value diversity, equity, and inclusion and strive to create a workplace that's welcoming and inclusive for all. Compensation, Perks, and Benefits We offer a competitive compensation package that includes: * Competitive base salary ranging from €40,000 to €55,000 (depending on experience and location) * Equity participation in a fast-growing technology company * Supplemental health and dental coverage for employees and dependents * Generous paid time off and recognized public holidays * Paid family, medical, and bereavement leave * Pension plan contributions * Annual professional development stipend to support your growth * Remote-first work environment with optional office access in select locations Conclusion If you're a customer-centric professional with a passion for delivering exceptional experiences, we invite you to join blithequark as a Senior Customer Solutions Specialist. With a strong focus on customer satisfaction, you'll play a pivotal role in shaping the success stories of our high-value clients. to be part of a dynamic ecosystem that's pushing the boundaries of what's possible in the private markets industry.