Experienced Remote Data Entry Specialist – Technical Support and IT Services Expert for Dynamic Team at blithequark

Introduction to blithequark and the Industry At blithequark, we are pioneers in the aviation industry, committed to delivering exceptional customer experiences and pushing the boundaries of innovation. As a leader in the field, we recognize the importance of having a skilled and dedicated team to support our operations. The IT Services team plays a vital role in ensuring the smooth functioning of our systems and providing top-notch technical support to our employees. We are now seeking a highly skilled and reliable Remote Data Entry Specialist to, working remotely and earning a competitive salary of $26/hour. Job Overview As a Remote Data Entry Specialist at blithequark, you will be an integral part of our IT Services team, providing technical support, performing data entry tasks, and collaborating with various departments to drive success. Your duties will include resolving technical issues, answering customer care issues, contributing to desktop projects, and remotely diagnosing and resolving requests using remote tools. If you are a motivated and talented individual with a passion for IT and technical support, we encourage you to apply for this exciting opportunity. Key Responsibilities Resolving technical issues and closing tickets/work orders in a timely and efficient manner Answering customer care issues raised from the Helpdesk and providing excellent customer service Contributing to desktop projects (global installs/upgrades) as a project team member and collaborating with various departments Remotely diagnosing and resolving requests using remote tools and ensuring seamless operations Investigating and collaborating with different departments to assist with system-related issues and providing technical support Recording customer interactions in incident management system, including asset management and maintaining accurate records Recovering data from hard disk drives or performing data migration and ensuring data integrity Supporting remote access for virtual private network connectivity as well as remote/broadband connectivity for workstations Installing and configuring local and network-based printers and ensuring hardware functionality Performing preventive maintenance and ensuring the smooth functioning of our systems Essential Qualifications To be successful in this role, you will need to have a minimum of 2 years of experience in IT, supporting and resolving various PC desktop software and hardware issues. You should also have an Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field. Firsthand experience supporting workstations in a Windows/TCPIP environment and knowledge of all Windows-based operating systems, including Windows 10, are essential. You should be able to work independently and act in a collaborative, team-based environment, with excellent communication and problem-solving skills. Preferred Qualifications While not essential, having a Bachelor's degree in Computer Science, Information Systems, or a related field is preferred. Additionally, experience working in a remote environment and familiarity with remote tools and technologies are desirable. If you have a proven track record of providing excellent technical support and have a passion for IT, we encourage you to apply. Skills and Competencies To succeed in this role, you will need to have a range of skills and competencies, including: Excellent technical support skills and ability to resolve complex technical issues Strong communication and interpersonal skills, with ability to work with diverse stakeholders Ability to work independently and act in a collaborative, team-based environment Strong problem-solving and analytical skills, with ability to think critically and outside the box Excellent time management and organizational skills, with ability to prioritize tasks and manage multiple projects Familiarity with remote tools and technologies, including incident management systems and asset management software Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Data Entry Specialist, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and professional development courses. You will also have the opportunity to work with a talented and dedicated team, collaborating on exciting projects and contributing to the success of our organization. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and diverse work environment. We recognize the importance of having a talented and dedicated team, and we strive to create a workplace that is supportive, collaborative, and empowering. As a Remote Data Entry Specialist, you will be working remotely, but you will still be an integral part of our team. You will have access to a range of tools and technologies to support your work, including remote collaboration software and virtual private network connectivity. Compensation, Perks, and Benefits We offer a competitive salary of $26/hour, as well as a comprehensive benefits package, including medical, dental, prescription, and vision coverage. You will also have access to a 401(k) program with company contributions, as well as opportunities for career growth and professional development. We recognize the importance of work-life balance, and we offer a range of perks and benefits to support your well-being, including flexible working hours and remote work arrangements. Conclusion If you are a motivated and talented individual with a passion for IT and technical support, we encourage you to apply for this exciting opportunity. As a Remote Data Entry Specialist at blithequark, you will be an integral part of our IT Services team, providing technical support, performing data entry tasks, and collaborating with various departments to drive success. You will have access to a range of training and development opportunities, as well as a competitive salary and comprehensive benefits package. Don't miss out on this opportunity to join our dynamic team and take your career to new heights. to become a part of the blithequark family!