Experienced Remote Customer Service Representative for Personal Injury Cases – Utilizing Excellent Communication Skills and HIPAA Knowledge to Deliver Top-Notch Service

Introduction to blithequark At blithequark, we pride ourselves on being a leader in the outpatient radiology practice, committed to excellence and improving patient care through the use of best-in-class technology. As a rapidly growing organization, we are dedicated to advancing the skills of our team members while fostering a collaborative environment with our dedicated team of board-certified subspecialty radiologists. If you are looking for a unique career opportunity that allows you to grow professionally and make a meaningful impact, we invite you to as a Customer Service Representative. Job Overview As a Customer Service Representative at blithequark, you will be working remotely and performing a variety of tasks, including managing communications via phones and multiple software applications, handling medical records according to HIPAA regulations, and providing exceptional service to our clients. This role requires a strong attention to detail, excellent communication skills, and the ability to manage multiple tasks effectively in a fast-paced environment. Key Responsibilities Serve as the first point of contact for adjusters, attorneys, record retrieval companies, and patients via phone and email, providing friendly and efficient service. Relay messages from requesters to appropriate team members or departments utilizing multiple software applications. Manage and organize incoming and outgoing PI records and billing requests, ensuring timely responses and follow-ups. Ensure all patient information is kept confidential and secure in accordance with HIPAA regulations. Meet productivity standards, including working a minimum of 55 accounts per day. Participate in regular team meetings via video or teleconference to stay updated on company policies and procedures. Demonstrate competency in the performance of job-related skills appropriate to customer populations and departmental services while providing excellent customer service. Utilize and operate equipment and mechanical devices to provide a functional, effective, and safe environment. Adhere to policies, procedures, and guidelines relative to departmental operations. Essential Qualifications To be successful in this role, you must have: A High School diploma with two or more years of Customer Service Representative experience. Knowledge of HIPAA guidelines and experience with Microsoft Word and Excel. Excellent communication skills, both written and verbal, with the ability to establish good working relationships with internal and external customers. Proficiency in telephone etiquette and the ability to communicate effectively with attorneys, physicians, patients, and the public. Preferred Qualifications While not required, the following qualifications are preferred: Knowledge of Medical Billing. Experience working in a fast-paced environment with multiple priorities and deadlines. Strong problem-solving skills and the ability to think critically. Skills and Competencies To excel in this role, you must possess the following skills and competencies: Strong attention to detail and organizational skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Ability to adapt to changing priorities and deadlines. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have the opportunity to advance your skills and knowledge in a variety of areas, including: Medical billing and coding. HIPAA regulations and compliance. Customer service and communication skills. Time management and organization. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a team that values collaboration, open communication, and mutual respect. Our company culture is built on the following core values: Excellence: We strive for excellence in everything we do. Integrity: We operate with integrity, honesty, and transparency. Respect: We treat our patients, employees, and partners with respect and dignity. Innovation: We embrace innovation and continuous improvement. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Medical, vision, and dental insurance. Significant imaging discounts. 401(k) eligibility. Paid holidays plus PTO and sick time. Opportunities for growth and professional development. Conclusion If you are a motivated and detail-oriented individual with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity to at blithequark. As a Customer Service Representative, you will play a critical role in providing exceptional service to our clients while advancing your skills and knowledge in a variety of areas. Don't miss out on this opportunity to grow your career with a leader in the outpatient radiology practice. !