Experienced Part-Time Remote Customer Success Representative – Media and Technology Industry

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic Customer Support team as a Part-Time Remote Customer Success Representative. In this role, you will play a vital part in ensuring the satisfaction of our subscribers by providing top-notch assistance with service inquiries and billing of memberships for our blithequark sites and publications. About blithequark blithequark is a family-owned media and technology company that has been bringing trustworthy, quality journalism and business solutions to the upper Midwest since 1878. Our headquarters is located in the heart of downtown Fargo, with other blithequark locations spread across MN, ND, SD, and WI. We're a company that values collaboration, innovation, and community, and we're committed to providing our employees with a safe, inclusive, and creative work environment. The Role As a Part-Time Remote Customer Success Representative, you will be responsible for providing exceptional assistance to subscribers regarding service inquiries and billing of memberships for our blithequark sites and publications. This role requires a polite, pleasant, and efficient manner while assisting subscribers over the phone. You will work Monday - Friday 8am - 5pm, with occasional weekend shifts requested as needed throughout the year. Candidates for this position should reside in the print and/or digital footprint of blithequark. Key Responsibilities * Help identify product improvement opportunities by capturing customer feedback to collaborate with different teams to drive potential change. * Provide daily support to members who need assistance with their online membership. * Gather customer's information and determine the issue by evaluating and analyzing the issue. * Stay current with system information, changes, and updates. * Effectively share best practices and experiences with colleagues. * Keep accurate records of subscriber’s service by utilizing software systems. * Accurately input customer payments and other information such as vacation stops, change of address, digital and print subscription starts. * Help subscribers maximize the benefits of their membership and demonstrate the value of the blithequark sites by matching interests and requirements to content, tools, and features. * Handle phone inquiries and address complaints from company stakeholders in a pleasant, polite, and efficient manner. * Maintain confidentiality of members and adhere to PCI compliance practices. * Assist members in troubleshooting access difficulties to our online platform. * Daily computer processing and other duties as assigned. Qualifications * Technical experience is preferred, in addition to the ability to proficiently enter data, communicate effectively, and multi-task. * Demonstrate resilience by having a positive attitude when making outbound calls, adapting to change within campaigns, and being self-motivated. What We Offer * Competitive hourly rate of $16 - $18/hour, based on shift, qualifications, and experience. * Opportunities for career growth and development in a dynamic and innovative company. * A safe, inclusive, and creative work environment that values collaboration and community. * A generous benefits package, including health, dental, and vision packages, company-paid short-term disability and life insurance coverage, critical illness, accident, and hospital indemnity coverage options, paid maternity and parental leave, retirement benefits, and generous PTO and paid volunteer hours. * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! About Our Company Culture At blithequark, we're a family-owned media and technology company that values collaboration, innovation, and community. We're committed to providing our employees with a safe, inclusive, and creative work environment that supports their growth and development. Our company culture is built on the following values: * Collaboration: We believe that collaboration is key to driving innovation and achieving our goals. We work together as a team to solve problems and achieve success. * Innovation: We're committed to staying ahead of the curve and embracing new technologies and ideas. We encourage our employees to think creatively and come up with innovative solutions to complex problems. * Community: We believe that community is at the heart of everything we do. We're committed to giving back to our community and supporting local initiatives and organizations. * Diversity, Equity, and Inclusion: We're committed to creating a workplace that is welcoming and inclusive for all employees. We believe that diversity, equity, and inclusion are essential to driving innovation and achieving our goals. Equal Employment Opportunity blithequark is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We currently do not offer employer sponsorship.