Experienced HR Shared Services Representative – Customer-Focused Role for a Global Streaming Leader at blithequark

Introduction to blithequark Imagine being part of a global entertainment phenomenon that has revolutionized the way people enjoy their favorite TV shows, documentaries, feature films, and mobile games. blithequark, the world's leading streaming entertainment provider, is seeking a highly skilled and customer-focused HR Shared Services Representative to join its dynamic team. With over 236 million paid memberships in more than 234 countries, blithequark offers its members the freedom to watch as much as they want, anytime, anywhere, on any internet-connected screen.As a key member of the HR Shared Services team, you will play a vital role in ensuring the smooth operation of HR-related inquiries, providing top-notch support to employees, and contributing to the company's continued success. Job Overview In this exciting role, you will serve as the primary point of contact for all HR inquiries, working closely with local and global talent groups to identify solutions and resolve employee issues in a timely manner. Your exceptional customer service mindset, combined with your ability to work independently and proactively, will enable you to provide seamless support to employees and stakeholders alike.As a skilled HR professional, you will leverage your expertise in Workday transactions and data input & accuracy to drive process improvements and optimize HR operations. Key Responsibilities Ensure the accuracy of employee data through the management of employee forms and processes, guaranteeing data integrity and compliance with company policies. Collaborate with various teams to ensure the smooth execution of applications that impact all employees, allowing them to focus on delivering their best work.Research and implement new tools and strategies to simplify, optimize, and automate work across the Talent organization, driving process improvements and increasing efficiency. Develop, write, and maintain the HR knowledge base for employees, providing accessible and up-to-date information on HR-related topics. Assist with the analysis, intake, and operationalization of new employee services, from pre-hire to offboarding, ensuring a seamless employee experience. Perform system and testing audits as requested, analyzing and documenting results and discrepancies to ensure data accuracy, integrity, and functionality.Required Qualifications To succeed in this role, you will need to demonstrate the following skills and qualifications: Demonstrated expertise with the Workday HCM tool, including Mass Uploads (EIB). Proven project management, communication, and customer service skills, with the ability to work effectively with stakeholders at all levels. Strong analytical skills, including intermediate to advanced proficiency in sheets/excel, and the ability to troubleshoot complex issues using rigorous logic and methodologies.A strong interest in HR and the ability to deliver results in a fast-paced, high-growth environment. A degree in HR, Business, IT, or a related field is preferred, although not required. Experience as a Workday Data Analyst, HR Generalist, or in a related field is a plus, as is experience with the Zendesk ticketing system. Essential Skills and Competencies In addition to the required qualifications, the ideal candidate will possess: Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, stakeholders, and team members.Strong problem-solving and analytical skills, with the ability to think critically and outside the box. A customer-focused mindset, with a passion for delivering exceptional support and service to employees and stakeholders. Ability to work independently and proactively, with a strong sense of initiative and self-motivation. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees.As an HR Shared Services Representative, you will have access to a range of training and development opportunities, including:Comprehensive onboarding and training programs to ensure your success in the role. Ongoing professional development and skills training to enhance your HR expertise and knowledge. Opportunities to work on high-impact projects and collaborate with cross-functional teams to drive business results. A dynamic and supportive work environment that encourages innovation, creativity, and experimentation.Work Environment and Company Culture At blithequark, we pride ourselves on our unique and inclusive company culture. As an employee, you can expect: A collaborative and dynamic work environment that values diversity, equity, and inclusion. A range of employee benefits and perks, including flexible working hours, remote work options, and access to the latest technology and tools. A strong focus on work-life balance, with opportunities to recharge and refocus through our employee wellness programs. A commitment to social responsibility and community engagement, with opportunities to participate in volunteer programs and charitable initiatives.Compensation, Perks, and Benefits As a valued member of the blithequark team, you can expect a competitive salary and benefits package, including: A comprehensive health and wellness program, including medical, dental, and vision coverage. A range of financial benefits, including a 401(k) matching program, stock options, and bonuses. Opportunities for professional growth and development, including training and education programs. A dynamic and supportive work environment that values diversity, equity, and inclusion.Conclusion If you are a motivated and customer-focused HR professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join the blithequark team. As an HR Shared Services Representative, you will play a vital role in supporting the success of our employees and driving business results. With its unique company culture, comprehensive benefits package, and opportunities for growth and development, blithequark is the perfect place to take your career to the next level.to become a part of our dynamic team and help shape the future of entertainment!