Experienced Healthcare Customer Service Representative - Remote USA – blithequark Store

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's award-winning team as a Healthcare Customer Service Representative, working remotely from the comfort of your own home. At blithequark, we're committed to revolutionizing the customer experience by combining humanity and technology. As a Healthcare Customer Service Representative, you'll be a vital part of our team, playing a critical role in delivering top-notch service to our customers. With a strong focus on empathy, compassion, and problem-solving, you'll have the opportunity to make a real difference in the lives of our customers, while also growing your skills and career with our organization. About blithequark blithequark is a global leader in customer experience, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we've established ourselves as a trusted partner in the industry, known for our commitment to innovation, quality, and customer satisfaction. Our team of passionate and dedicated professionals is driven by a shared vision of delivering exceptional customer experiences that exceed expectations. What You'll Be Doing As a Healthcare Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, addressing their queries, concerns, and issues in a timely and professional manner. Your day will be filled with a variety of tasks, including: * Bringing your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans * Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members * Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information * Collaborating with our team to resolve complex customer issues and provide personalized solutions What You Bring to the Role To succeed in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. Here are some of the key requirements: * 6 months or more of customer service experience, with a proven track record of delivering exceptional customer experiences * Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) * High school diploma or equivalent * Computer experience, including proficiency in Microsoft Office and other software applications * High-speed internet (15 mbps) and a reliable smartphone or device for daily log-in * Strong communication and interpersonal skills, with the ability to work effectively in a team environment What You Can Expect As a Healthcare Customer Service Representative at blithequark, you can expect a supportive and inclusive work environment that fosters growth, development, and career advancement. Here are some of the benefits you can look forward to: * A base wage range of $16 per hour, with performance bonus opportunities * A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more * Opportunities for career growth and development, with access to 1000s of free courses and training programs * A dynamic and global team of curious lifelong learners, guided by our company values * A supportive and inclusive culture that encourages giving back and making a positive impact in our communities A Bit More About Your Role At blithequark, we're committed to ensuring that you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to ongoing support and development opportunities, we're dedicated to helping you grow and thrive in your role. About Our Team As a Healthcare Customer Service Representative, you'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our team is a dynamic, global family that's passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others. Why Join blithequark? At blithequark, we're more than just a company – we're a community of passionate and dedicated professionals who are committed to making a difference in the lives of our customers. If you're looking for a challenging and rewarding career opportunity that offers growth, development, and a sense of purpose, we invite you to. If you're ready to take the next step in your career and join a dynamic, global team of customer experience professionals, we invite you to apply for the Healthcare Customer Service Representative role at blithequark. Simply click on the link below to register your interest and. We look forward to welcoming you to our team!