Experienced Healthcare Customer Service Representative – Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking a skilled and empathetic Healthcare Customer Service Representative to join our remote team. About blithequark blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment. At blithequark, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach. Benefits of Working with blithequark As a valued member of our team, you'll enjoy a range of benefits that support your personal and professional growth: *Paid Training: Develop your skills and knowledge with comprehensive training programs *Competitive Wages: Earn a fair and competitive salary for your expertise *Full Benefits: Enjoy comprehensive medical, dental, vision, 401k, and other benefits *Paid Time Off: Relax and recharge with paid vacation time and holidays *Employee Wellness and Engagement Programs: Prioritize your well-being and engage with our community TP and You At blithequark, we believe that our employees are the key to our success. As a Healthcare Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Did You Know? Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We offer a clear path for career growth and development, and our employees are encouraged to take ownership of their careers. Your Responsibilities As a Healthcare Customer Service Representative, you'll be responsible for: *Connecting with customers: Field customer inquiries via phone, email, chat, and social media to resolve their questions or concerns *Calmly resolving issues: Attempt to resolve and de-escalate any issues that may arise *Escalating interactions: Escalate interactions when necessary and appropriate *Responding to requests: Respond to requests for assistance and/or possible processing payments *Tracking call information: Track all call-related information for auditing and reporting purposes *Providing feedback: Provide feedback on call issues *Upselling: Upsell if required We're Looking for Fearless People To succeed in this role, you'll need: *Ability to work remotely: Work effectively in a virtual team environment *Customer service experience: 6 months of customer service experience preferred *Age requirement: Be at least 18 years old *Typing speed: Type 25 words per minute *Education: High school graduate or GED *Computer skills: Comfort with desktop computer systems *Communication skills: Proven oral and written communication skills in both English and Spanish *Problem-solving skills: Logical problem-solving skills *Navigation skills: Ability to navigate Windows operating systems *Organization skills: Organization and work prioritization skills Work from Home Requirements To ensure a seamless remote experience, you'll need: *Internet requirements: A minimum subscribed download rate of 15.0 Mbps and a minimum subscribed upload rate of 5.0 Mbps *ISP requirements: An ISP with no packet loss and a ping under 50ms *Internet connection: An internet connection that is not Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN *Proof of internet speed: Proof of internet speed required *Clean and quiet workspace: A clean and quiet workspace Be Part of Our blithequark Family At blithequark, we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to providing a workplace that is inclusive and respectful of all employees. Ready to and make a difference? to become a Healthcare Customer Service Representative at blithequark.